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Top NPS & Customer Satisfaction Research Companies

Net Promoter Score and CSAT numbers are easy to collect and hard to act on. NPS and customer satisfaction research firms design the survey program (relationship or transactional, sampling, timing, wording), run it by email, in-app, SMS or phone, and code open-text comments into themes the business can assign to an owner. Subscription, telecom and financial services companies typically hire one when scores have stalled, when a board wants a benchmark, or when an in-house survey tool produces dashboards nobody uses.

Compare the firms below on method: some run large automated survey programs, others specialize in depth interviews with B2B accounts. Check whether reviews describe closed-loop follow-up and changes that came out of the findings.

How this list is built

We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

List of the Best NPS & Customer Satisfaction Research Agencies

  1. Voice of Customer Research (VOC Research) logo
    Voice of Customer Research (VOC Research)
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    Voice of Customer Research (VOC Research) offers Win/Loss and Customer Satisfaction interviews along with analytical services designed to enhance your business acquisition and customer retention efforts. We focus on conducting professional, unbiased discussions with key decision-makers among your cu

    Highlights

    2-9

    Employees

    Knoxville, Tennessee, Us

    Services Provided+1 Services
    25% NPS & Customer Satisfaction Research
    20% Churn Analysis & Retention Strategy
    5% Voice of Customer (VoC) Programs
    30% Market Research & Competitive Intelligence
    AI Summary

    “Voice of Customer Research specializes in unbiased Win/Loss and Customer Satisfaction interviews and analysis, helping businesses improve acquisition, retention, and customer loyalty through insightful feedback.”

  2. Chatwise.io logo
    Chatwise.io
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    Chatwise.io, located in Munich, Germany, specializes in providing API and chatbot solutions for WhatsApp Business. Our offerings include: - Designing Chat User Interfaces and Conversation Scripts - Creating Voice User Interfaces for Amazon Alexa and Google Assistant - Developing Cognitive Agents

    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    2-9

    Employees

    Karlsfeld, Bavaria, De

    Services Provided+7 Services
    15% API Development & Integration
    6% Custom Web Application Development
    4% Mobile App Development (iOS & Android)
    10% Product UX Strategy
    AI Summary

    “Chatwise.io, based in Munich, develops AI-driven chatbot and voice user interfaces across platforms like WhatsApp and Alexa, enhancing client engagement, lead generation, and automation.”

  3. Axonier logo
    Axonier
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    We emphasize Digital Transformation Services and Agile Solutions, including Lean Process Management, Robotic Process Automation (RPA), Agile Project Management and Governance, Customer Experience enhancement, Design Thinking, Usability Testing, and Power BI Solutions.

    Highlights

    $25,000+

    Min Project Size

    $25-49/hr

    Avg Hourly Rate

    50-249

    Employees

    Buenos Aires, Ar

    Services Provided+4 Services
    16% Robotic Process Automation (RPA)
    8% BI & Big Data Consulting & SI
    1% Workflow Automation (Zapier / Make / n8n)
    18% Operational Process Consulting
    AI Summary

    “Axonier specializes in digital transformation and agile solutions, offering services like lean process management, robotic process automation, agile governance, customer experience, design thinking, usability testing, and data analytics with Power BI.”

  4. HiredSupport logo
    HiredSupport
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    HiredSupport is an award-winning provider of customer service, business process outsourcing, and back office solutions. With a varied client portfolio, we manage business operations for our clients around the clock, every day of the year, regardless of the specific services required. Daily, numerous

    Highlights

    $1,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    10-49

    Employees

    Lahore, Pk Punjab, Pk

    Services Provided+8 Services
    13% Customer Support Outsourcing
    5% Customer Success Program Design
    5% Help Center & Knowledge Base Development
    4% Churn Analysis & Retention Strategy
    AI Summary

    “HiredSupport offers award-winning 24/7 customer service and business process outsourcing across industries, enhancing operations with solutions including call centers, data services, and virtual assistance.”

  5. Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting logo
    Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting
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    Beijing Sunshine Golden Point Consulting Service Co., Ltd., previously known as the Sunshine Insurance Group Customer Service Center, was founded in 2016 and is based in Beijing. It is a subsidiary of Sunshine Insurance Group. Leveraging years of expertise in customer service and technology from Sun

    Highlights

    10-49

    Employees

    Beijing, Beijing, Cn

    Services Provided+5 Services
    8% Help Center & Knowledge Base Development
    10% Live Chat & Chatbot Implementation
    13% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
    10% NPS & Customer Satisfaction Research
    AI Summary

    “Subsidiaries of Sunshine Insurance Group specializing in BPO, IT services, software development, and digital solutions, delivering customer engagement and call center expertise across various industries.”

  6. ServeRetail logo
    ServeRetail
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    ServeRetail is a U.S.-based customer experience (CX) company specializing in retail and ecommerce, assisting online brands in providing quick and dependable customer service across the country. We cater to ecommerce, direct-to-consumer (DTC), and omnichannel retailers in the U.S. by offering service

    Highlights

    $25,000+

    Min Project Size

    $25-49/hr

    Avg Hourly Rate

    1000-9999

    Employees

    Services Provided+1 Services
    35% Customer Support Outsourcing
    8% NPS & Customer Satisfaction Research
    7% Voice of Customer (VoC) Programs
    30% Generative AI
    AI Summary

    “ServeRetail is a U.S.-based CX provider specializing in comprehensive retail and ecommerce support, enhancing customer satisfaction and cost efficiency via multichannel service solutions.”

  7. Essentiel Outsourcing S.L logo
    Essentiel Outsourcing S.L
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    With more than 20 years of experience in managing international services, we focus on increasing customer value through process centralization and the implementation of best practices in both B2C and B2B markets worldwide. Our expertise enables us to optimize operations and enhance service efficienc

    Highlights

    < $25/hr

    Avg Hourly Rate

    50-249

    Employees

    Barcelona, Catalonia, Es

    Services Provided+4 Services
    30% Customer Support Outsourcing
    15% Customer Success Program Design
    8% Help Center & Knowledge Base Development
    10% NPS & Customer Satisfaction Research
    AI Summary

    “Essentiel Outsourcing S.L. specializes in global, multilingual customer service and process optimization, delivering customized, high-quality omnichannel solutions that enhance customer engagement and drive business growth.”

  8. CanadaDirect logo
    CanadaDirect
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    Businesses, brands, and marketers invest time and resources to develop solutions that not only attract potential customers but also fulfill company performance and compliance goals. Achieving these mutually beneficial scenarios can be challenging in the current market. CanadaDirect excels at finding

    Highlights

    $10,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    250-999

    Employees

    Dorval, Quebec, Ca

    Services Provided+6 Services
    30% Customer Support Outsourcing
    15% Customer Success Program Design
    5% Help Center & Knowledge Base Development
    15% Churn Analysis & Retention Strategy
    AI Summary

    “CanadaDirect specializes in customized voice solutions and contact center services, leveraging advanced technology to enhance customer acquisition, retention, and account management efficiently.”

  9. Customer Experience Consulting logo
    Customer Experience Consulting
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    Customer Experience Consulting is a firm specializing in the design and implementation of operational systems that enhance modern customer experiences. While many businesses invest in customer support teams, CRM systems, and customer success strategies, the operational framework connecting these are

    Highlights

    $1,000+

    Min Project Size

    10-49

    Employees

    Services Provided+5 Services
    38% Operational Process Consulting
    13% Customer Experience (CX) Strategy
    5% Customer Support Outsourcing
    10% Customer Success Program Design
    AI Summary

    “Customer Experience Consulting specializes in designing integrated operational systems that unify support, onboarding, account management, and analytics to enhance scalable, proactive customer experience management.”

  10. Agents Republic Inc. logo
    Agents Republic Inc.
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    Based in Vancouver, Canada, Agents Republic offers advanced contact center services with a worldwide workforce. Established by experienced professionals who have over 12 years of expertise in cloud-based contact center outsourcing across 38 countries, the company excels in delivering outstanding cus

    Highlights

    $1,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    250-999

    Employees

    Vancouver, British Columbia, Ca

    Services Provided+4 Services
    14% Customer Support Outsourcing
    5% Customer Success Program Design
    5% Help Center & Knowledge Base Development
    4% NPS & Customer Satisfaction Research
    AI Summary

    “Agents Republic Inc., based in Vancouver, provides global cloud-based contact center services with multilingual agents, leveraging AI and automation for customer support, sales, and back-office operations 24/7.”

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Buyer's guide

Hiring NPS & Customer Satisfaction Research companies

What the work covers, how to judge a partner and what drives the price.

What NPS and customer satisfaction research firms deliver

An engagement opens with a measurement design: which journeys and touchpoints to survey, relationship NPS on a fixed cadence or transactional CSAT and Customer Effort Score after tickets, deliveries or onboarding, sample sizes per segment, and how responses tie back to CRM records. The firm writes and tests the questionnaire, sets up distribution in a survey platform, and builds alerts so account owners hear when a detractor responds.

Analysis is where firms differ most. Good ones code verbatims into a theme framework, run driver analysis to show which factors move the score, split results by segment, product and region, and report with recommended actions and owners. B2B specialists add phone or video interviews with decision-makers at key accounts, since one score from a large customer hides several opinions.

Work is sold as a one-off study, a benchmark wave repeated at intervals, or a managed program where the firm runs fieldwork, closed-loop alerts and quarterly readouts.

Chapter 1 of 3
FAQ

NPS & Customer Satisfaction Research FAQs

Short answers to what buyers ask before hiring a NPS & Customer Satisfaction Research company.

Question not covered? Ask our team

It designs, runs and analyzes customer feedback surveys such as Net Promoter Score, CSAT and Customer Effort Score, then explains what drives the results. Work covers questionnaire design, sampling, distribution, open-text coding, driver analysis by segment and recommendations with owners. Some also interview key accounts and set up closed-loop alerts so teams follow up with unhappy customers.

Many firms on Edverise accept projects with no minimum or from $1,000, while multi-market and executive interview specialists set floors of $10,000 or $25,000. Cost depends on sample size, the number of segments and languages, interview versus online fieldwork, survey platform licensing, and whether the firm runs the program continuously or delivers a single study.

NPS research measures loyalty and satisfaction at set points and explains the score. A Voice of Customer program is wider: it pulls in surveys, support tickets, reviews, call recordings and sales feedback, and sets up the governance for turning all of it into product and service changes. Many companies start with an NPS study and grow it into a VoC program once they want every channel in one place.

Choose on method and analysis rather than survey software. Ask how they pick between NPS, CSAT and CES per touchpoint, request a sample report with segment-level confidence and coded verbatims, and check how they reach the right contacts at B2B accounts. Confirm they follow GDPR and a research code such as ESOMAR, and that closed-loop follow-up is part of the plan.

Fieldwork sets the pace more than analysis does. A study moves through design and questionnaire testing, survey setup and CRM linking, fieldwork until the sample is reached, then coding, analysis and the readout. B2B studies with interviews take longer because senior respondents need scheduling, and multi-language programs add translation and back-checking. A managed program runs continuously after setup.

Business services firms and consumer products companies are the most common clients of the research firms listed on Edverise, followed by e-commerce, financial services and telecommunications. IT and software companies, retailers and healthcare providers also commission studies, typically to explain churn, compare service levels across regions or test changes to onboarding and support.

Research firms in this category are listed in Mumbai, Barcelona, Beijing, Vancouver and Buenos Aires, among others. Online survey programs run from anywhere, but if your study needs native-language interviewers or in-person sessions with customers, a firm near the market being surveyed is easier to work with.

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