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Top Voice of Customer (VoC) Program Companies

A voice of customer (VoC) program gathers what customers say across surveys, support tickets, reviews, call recordings and interviews, sorts it into themes, and routes it to the teams who can fix the cause. VoC consultants design the listening posts and survey moments, set up text analytics, build dashboards by journey stage, and put in the closed-loop process where someone follows up with an unhappy customer. Companies start a VoC program when churn rises without a clear reason, when feedback sits in separate tools no one reads together, or when leadership wants customer evidence behind roadmap decisions.

Compare the firms here on platforms they implement, research skills beyond surveys, and how they get feedback acted on.

How this list is built

We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

List of the Best Voice of Customer (VoC) Programs Agencies

  1. Cutter Chris logo
    Cutter Chris
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    Cutter Chris is a video post-production company that provides comprehensive services throughout the entire video post-production process for the web and more. We create a variety of commercial videos and video marketing content for businesses and organizations across various sectors. Our offerings i

    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    2-9

    Employees

    Zulpich, North Rhine Westphalia, De

    Services Provided
    25% Brand Film & Corporate Video
    20% Motion Graphics & Visual Effects
    5% Explainer Video Production
    50% Voice of Customer (VoC) Programs
    AI Summary

    “Cutter Chris is a professional video post-production company offering comprehensive editing, motion graphics, sound design, and color correction services for diverse commercial video projects.”

  2. iNV Research logo
    iNV Research
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    iNV Research is a specialized research and growth advisory firm dedicated to providing insight-driven, evidence-based research and strategic market analysis. We assist our clients in tackling complex business challenges, making informed choices, and identifying growth opportunities. Our key areas of

    Highlights

    $5,000+

    Min Project Size

    $25-49/hr

    Avg Hourly Rate

    2-9

    Employees

    Faridabad, Haryana, In

    Services Provided
    35% Market Research & Competitive Intelligence
    15% Operational Process Consulting
    50% Voice of Customer (VoC) Programs
    AI Summary

    “iNV Research offers evidence-based research, growth advisory, sales enablement, and M&A services, leveraging expert analysis to help clients identify opportunities and drive informed business decisions.”

  3. Elvis Di Marcantonio logo
    Elvis Di Marcantonio
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    Elvis Di Marcantonio is a Spanish voice-over artist with over 15 years of international experience. He is a native Spanish speaker who specializes in a neutral Latin American accent. Additionally, he can deliver English with a Latin accent and Italian voice-over recordings at a native level. His neu

    Highlights

    $1,000+

    Min Project Size

    $150+/hr

    Avg Hourly Rate

    2-9

    Employees

    New York, New York, Us

    Services Provided+5 Services
    12% Brand Film & Corporate Video
    5% 2D & 3D Animation
    5% Motion Graphics & Visual Effects
    11% Explainer Video Production
    AI Summary

    “Elvis Di Marcantonio is a versatile Spanish voice-over artist with 15+ years, delivering high-quality, dynamic recordings across multiple languages and media from his professional studio.”

  4. Explain Ninja logo
    Explain Ninja
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    Explain Ninja is an animated video production company with a strong heritage. Our mission is to enhance brand visibility and assist clients in achieving their business objectives through our video content. We specialize in creating explainer videos that convert strangers into devoted customers more

    Highlights

    $5,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    50-249

    Employees

    Warszawa, Masovian, Pl

    Services Provided+1 Services
    25% Explainer Video Production
    25% Script Writing (Video & Podcast)
    25% Voice of Customer (VoC) Programs
    10% Graphic Design
    AI Summary

    “Explain Ninja specializes in producing animated explainer videos with professional voiceovers and multilingual support, enhancing brand visibility and driving business growth globally.”

  5. Horizons Companies logo
    Horizons Companies
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    Horizons Companies is a comprehensive digital media agency. We handle every aspect of your media message, from idea to execution. We promise to complete the project on schedule, within your budget, and with a positive attitude.

    Highlights

    10-49

    Employees

    Columbus, Ohio, Us

    Services Provided
    85% Motion Graphics & Visual Effects
    15% Voice of Customer (VoC) Programs
    AI Summary

    “Horizons Companies is a full-service digital media agency specializing in video production, motion graphics, and voiceovers, delivering comprehensive projects on time and within budget.”

  6. Speed Outsourcing Solutions logo
    Speed Outsourcing Solutions
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    Speed Outsourcing Solutions specializes in linking businesses with high-quality, "fractional" call center and remote team services. The company aims to connect Western companies with top-notch, native-level English-speaking professionals from Egypt. By tapping into this talent pool, they provide a "

    Highlights

    $1,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    250-999

    Employees

    Services Provided
    70% Customer Support Outsourcing
    10% Escalation Management Process Design
    20% Voice of Customer (VoC) Programs
    AI Summary

    “Speed Outsourcing Solutions connects Western businesses with talented, native English-speaking professionals from Egypt, offering cost-effective, managed remote teams for sales, support, and back-office functions within seven days.”

  7. E
    Entori
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    Entori offers cybersecurity and AI strategy consulting tailored for small and mid-sized businesses that require enterprise-level governance without the burden of creating an internal team. Many organizations recognize the significant risks associated with cybersecurity and artificial intelligence bu

    Highlights

    $5,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    Services Provided+1 Services
    8% Other IT Consulting and SI
    17% AI Strategy & Roadmap Consulting
    25% Cybersecurity Assessments & Hardening
    25% Operational Process Consulting
    AI Summary

    “Entori provides expert cybersecurity and AI strategy consulting to small and mid-sized businesses, delivering risk assessments, governance frameworks, and compliance support based on extensive industry experience.”

  8. SKYTEK Cloud logo
    SKYTEK Cloud
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    We offer strategies to enhance your Managed IT Services and increase your market value. By utilizing our integrated IT infrastructure services, you can gain a competitive advantage over your rivals. We assist various businesses in navigating their complexities. Our tailored solutions are designed to

    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    50-249

    Employees

    Coral Springs, Florida, Us

    Services Provided+5 Services
    10% Pricing Strategy Consulting
    15% Operational Process Consulting
    13% Escalation Management Process Design
    12% Voice of Customer (VoC) Programs
    AI Summary

    “SKYTEK Cloud delivers integrated managed IT services, unifying infrastructure, cybersecurity, network, and data management to optimize and scale businesses for competitive growth and efficiency.”

  9. AICOM Solutions logo
    AICOM Solutions
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    AICOM offers a wide range of solutions and outsourced services to IT and BPO clients from our offshore centers located in the Philippines and onsite teams in Canada and the US. By utilizing our Global Knowledge Workforce, we help clients lower costs, enhance organizational flexibility, and deliver h

    Highlights

    250-999

    Employees

    Woodbridge Township, New Jersey, Us

    Services Provided
    50% Market Research & Competitive Intelligence
    30% Customer Support Outsourcing
    10% Help Center & Knowledge Base Development
    10% Voice of Customer (VoC) Programs
    AI Summary

    “AICOM Solutions delivers globally recognized IT and BPO services, leveraging offshore and onsite teams to provide innovative, cost-effective software and business process solutions for diverse industries.”

  10. vlbpo cx logo
    vlbpo cx
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    **Overview of VLBPO – Global BPO and Call Center Outsourcing Solutions** VLBPO is an international Business Process Outsourcing (BPO) firm that offers scalable and cost-effective call center outsourcing and back-office support services. Our mission is to assist businesses in lowering operational e

    Highlights

    $5,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    50-249

    Employees

    Kingston, Jm

    Services Provided+4 Services
    35% Customer Support Outsourcing
    15% Customer Success Program Design
    5% Help Center & Knowledge Base Development
    10% Churn Analysis & Retention Strategy
    AI Summary

    “VLBPO is a global BPO firm offering scalable call center and back-office services across multiple industries, enhancing operational efficiency and customer experience with flexible nearshore and offshore solutions.”

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Buyer's guide

Hiring Voice of Customer (VoC) Programs companies

What the work covers, how to judge a partner and what drives the price.

What VoC program consultants set up

A VoC program design covers the listening architecture (which touchpoints are surveyed, which unsolicited sources such as reviews, chats and calls are mined), survey design including NPS, CSAT and Customer Effort Score questions, sampling and frequency rules to avoid survey fatigue, text and speech analytics to tag themes and sentiment, dashboards by journey stage, product and region, and governance: who owns each theme, how often a council reviews it, and how fixes are tracked. Platforms commonly involved include Qualtrics, Medallia, InMoment, Sprinklr and lighter survey tools tied to a CRM.

Engagements range from a program assessment and roadmap, to a full build with platform setup and integration, to an ongoing managed program where the firm runs analysis and reports each month. A typical build maps the customer journey, picks a few priority moments, launches surveys and analytics there, sets up closed-loop alerts, then expands.

Chapter 1 of 3
FAQ

Voice of Customer (VoC) Programs FAQs

Short answers to what buyers ask before hiring a Voice of Customer (VoC) Programs company.

Question not covered? Ask our team

A voice of customer program is a structured way of collecting, analyzing and acting on what customers say about a company. It combines surveys, support conversations, reviews and interviews, groups the feedback into themes, assigns owners to fix root causes, and follows up with customers who reported problems.

Cost depends on touchpoints, languages, feedback volume, integrations and whether the firm runs the program, plus separate platform licenses. Design is usually fixed-fee and managed programs monthly. Most firms in this listing set a minimum project of $1,000 to $5,000, and a few start at $10,000 or $25,000.

NPS and customer satisfaction research measure how customers rate a company through structured surveys. A VoC program is broader: it includes those surveys but also mines unsolicited feedback from tickets, reviews and calls, links it to customer data, and runs a process for acting on it. Survey research is one input into VoC.

Launch time depends on how many touchpoints and systems are included. Most programs start with journey mapping, a few priority surveys and listening posts, analytics setup and closed-loop alerts, then add channels in later phases. Integration work, legal review of surveys and choosing owners for each theme usually take the longest.

Firms listed here most often work with ecommerce, business services, consumer products, financial services, information technology, telecommunications and healthcare organizations. Telecom and financial services companies use VoC to cut complaints and churn, while ecommerce brands mine reviews and returns comments for product issues.

On this page, voice of customer program firms are listed in Mumbai, with single firms in Atlanta, Barcelona, Bengaluru, Cebu City, Cleveland and Vancouver. Firms that analyze feedback in several languages are worth shortlisting if your customers are spread across regions.

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