HiredSupport

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10 - 49

Employees

2015

Year Founded

ABOUT HIREDSUPPORT

🥇 Top Customer Service, BPO, and Back Office Team

HiredSupport is an award-winning provider of customer service, business process outsourcing, and back office solutions. With a varied client portfolio, we manage business operations for our clients around the clock, every day of the year, regardless of the specific services required. Daily, numerous clients worldwide rely on us to handle tasks such as: - Customer Service - Back Office Support - Business Process Outsourcing (BPO) - Data Annotation - Medical Billing and Revenue Cycle Management - Call Center Operations (both inbound and outbound) - Content Moderation - Data Transcription - Virtual Assistant Services HiredSupport is recognized as a premier provider of support services, driven by customer experience (CX) specialists. We are dedicated to enhancing the customer experience for our clients across various sectors, including eCommerce, SaaS, retail, and beyond. Our comprehensive, cost-effective, 24/7 contact center manages daily business functions such as live chat, email, ticketing, voice support, back office processing, transcription, data entry, and more. We improve customer experience, reduce operational costs, boost revenue, and consistently elevate customer satisfaction (CSAT) scores to above 90 for our clients. If you need to outsource customer service, we are available 24/7 throughout the year!

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10 - 49

Employees

2015

Year Founded

Services

Focus

Industries

Clients

Services Provided+4 Services

13% Customer Support Outsourcing

5% Customer Success Program Design

5% Help Center & Knowledge Base Development

4% Churn Analysis & Retention Strategy

5% NPS & Customer Satisfaction Research

8% Live Chat & Chatbot Implementation

2% Escalation Management Process Design

2% Voice of Customer (VoC) Programs

About the Team

OUR STORY

HiredSupport began with a clear vision to transform outsourced customer service globally, evolving swiftly into a dynamic full-service BPO. Initially focusing on exceptional customer support, it now caters to over 40 clients monthly and has expanded its physical presence to accommodate growth. Beyond traditional support, HiredSupport offers diverse solutions including data annotation, transcription, and outbound sales, further extending its capabilities through Heromint, specializing in SEO and product development. The company is driven by values of customer focus, integrity, and innovation, aiming to be a reliable extension of its clients' teams. Recognized for fostering strong client partnerships and delivering 24/7 support worldwide, HiredSupport continues to empower businesses of all sizes to thrive through tailored outsourcing solutions.

Portfolio

We are your CX experts

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We build complete CX solutions for our clients with the goal of 90+ CSAT scores. Our agents blend in with your in-house team with the quality to match it! Customer Support : Our agents are experts in providing customer support and handling your live chat, phone (inbound and outbound), email, ticket, app, social media, transcriptions, and more. eCommerce Support : We are experts in handling Shopify or Amazon stores. Our eCommerce experts can handle order processing, refunds, product queries, reviews, and general support in a 5-star experience. You build your brand, we'll handle the support. SaaS Support : We understand what it takes to increase customer acquisition and reduce churn. We can be the competitive edge that comes with a winning customer experience strategy for complex and simple SaaS products. Live Chat Support : Our expertise in live chat allows us to offer 24/7/365 days of coverage year round for any volume. Whether you require 1 agent or 50 agents, we can help your customers around the clock with timely live chat interactions. Voice Support (Call Center) : Inbound and outbound calls whether it's customer support, pre-sales and post-sales support, appointment setting, surveys, telemarketing - our team can handle all of it for your business. Email & Help Desk Support : Our highly trained agents can help you reach inbox zero while ensuring maximum customer satisfaction. We will eat your backlog! Business Process Outsourcing : Our agents are multi-talented and are used to handling multiple processes in a business. Let us become an expert in your business and help you run the show behind the scenes with any kind of business processing tasks you need done. Data Entry: We can handle any form of data entry including: data annotation, transcriptions, translations, and data research. Customer Success : We pride ourselves in taking on a challenge - We've flipped many high volume clients with mediocre scores of 68-70 CSAT to 88-92+ CSAT in as little as a month and a half.

Converting live chat visitors into customers

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We firmly believe in the importance of making an excellent first impression. Live chat is the initial point of contact for your prospective customers, so it's essential to execute it well! Live Chat Support encompasses all types of customer assistance provided through live chat. Pre-Sales: Are you utilizing live chat as a powerful sales tool? Each of your live chat agents can serve as a personalized sales representative, greeting and engaging with customers one-on-one to promote your product or service. Post-Sales: Live chat is highly effective for addressing questions from returning customers. It adeptly meets the needs of your current clients while also accommodating new ones. Lead Generation: Live chat is an impactful tool frequently employed for generating and capturing leads. We collect thousands of leads weekly for our clients, providing reports and real-time lead forwarding to help you convert the most promising prospects. General Support: Whether addressing frequently asked questions or more intricate inquiries about your product or service, our skilled live chat agents can manage it all. We have confidence in our ability to serve any industry and product! Scalability: We can efficiently handle any volume of live chats. Our response time is unmatched, as we understand that your customers prefer not to wait in a chat queue!

We can clean out your inbox and help desk!

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Our Help Desk support agents are just as skilled as your in-house team. They must be, as providing Help Desk support typically involves well-considered responses that show a clear comprehension of the products or services. Our Help Desk services include managing emails and tickets, aiming to bring both your inbox and ticket volumes down to zero! For emails (Inbox): If you have a backlog, we can manage all incoming support emails and reduce that backlog to zero by efficiently addressing customer inquiries using our extensive knowledge of your product(s) and/or service(s). For Help Desk (ticket support): Regardless of the software, we can effectively handle all tickets generated by your customers and clients. Tickets function similarly to emails, allowing customers to respond at their convenience; however, they still deserve high-quality solutions to their issues. At HiredSupport, we specialize in resolving tickets! Scalability: We are equipped to manage any amount of emails and tickets. No matter the extent of your backlog, we can provide you with peace of mind.

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