ServeRetail
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Overview
$25,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
1000 - 9999
Employees
2004
Year Founded
ABOUT SERVERETAIL
Retail CX Company
ServeRetail is a U.S.-based customer experience (CX) company specializing in retail and ecommerce, assisting online brands in providing quick and dependable customer service across the country. We cater to ecommerce, direct-to-consumer (DTC), and omnichannel retailers in the U.S. by offering services such as order management, WISMO (Where Is My Order) resolution, returns and refunds handling, technical product assistance, and post-purchase customer support. Our support teams, trained in retail, deliver support through voice, email, chat, and back-office services, emphasizing accuracy, first-contact resolution, and customer satisfaction. ServeRetail enhances your business by helping U.S. retailers lower support costs, boost customer satisfaction (CSAT), and maintain brand loyalty throughout the entire customer journey.
LANGUAGES SPOKEN
English
HIGHLIGHTS
$25,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
1000 - 9999
Employees
2004
Year Founded
Services
Focus
Industries
Clients
Services Provided
70% Customer Support Outsourcing
15% NPS & Customer Satisfaction Research
15% Voice of Customer (VoC) Programs
60% Generative AI
40% AI Agent & Multi-Agent System Development
About the Team
OUR STORY
ServeRetail is a global retail outsourcing company dedicated to enhancing customer experience and operational efficiency for retailers worldwide. With over 20 years of expertise, the company operates more than 40 centers staffed by a multilingual workforce exceeding 20,000 professionals. Specializing in optimizing order workflows, marketplace operations, and back-office functions, ServeRetail combines human skill with intelligent automation and right-shoring strategies to reduce costs and foster long-term customer loyalty. Their proprietary tools, Accent Harmonizer and AI QMS, ensure consistent quality across all retail touchpoints. Committed to the highest security standards, including PCI DSS, SOC 2, and ISO certifications, ServeRetail prides itself on integrity, innovation, empathy, and teamwork, aiming to transform customer interactions into impactful journeys and be the most admired provider of transformational CX services.
Projects & Clients
Project Size & Rate
Minimum Project Size
$25,000+
Average Hourly Rate
$25 - $49/hr
