CanadaDirect
Profile set up by Edverise AISet Up By Edverise AI
Edverise AI built this profile by analyzing thousands of data points across the web. If you own this business, become an Edverise partner to manage and update your profile.
Overview
$10,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
1987
Year Founded
ABOUT CANADADIRECT
Powering Your Business Forward with VAS.
Businesses, brands, and marketers invest time and resources to develop solutions that not only attract potential customers but also fulfill company performance and compliance goals. Achieving these mutually beneficial scenarios can be challenging in the current market. CanadaDirect excels at finding this balance. With a diverse array of outbound and inbound voice solutions, CanadaDirect crafts tailored programs using our advanced Voice Assistant Solution (VAS) technology. Our expertise in contact center solutions enables us to deliver impactful results for our clients. We have honed our skills and specialize in implementing strategies for customer acquisition and retention, as well as offering soft collections, surveys, and account management assistance.
LANGUAGES SPOKEN
EnglishFrench
HIGHLIGHTS
$10,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
1987
Year Founded
Services
Focus
Industries
Clients
Services Provided+2 Services
30% Customer Support Outsourcing
15% Customer Success Program Design
5% Help Center & Knowledge Base Development
15% Churn Analysis & Retention Strategy
8% NPS & Customer Satisfaction Research
5% Live Chat & Chatbot Implementation
4% Escalation Management Process Design
5% Voice of Customer (VoC) Programs
About the Team
OUR STORY
CanadaDirect excels at balancing value creation and performance objectives to help businesses reach their potential customers effectively. Specializing in bespoke outbound and inbound voice solutions, the company designs tailored programs that consistently deliver measurable results. With expertise spanning customer acquisition, retention strategies, soft collections, surveys, and account management, CanadaDirect leverages over 35 years of experience to support a diverse client base. The firm's core values—accountability, innovation, excellence, integrity, passion, and teamwork—drive their commitment to exceeding expectations. Trusted by major Canadian brands in financial, telecom, non-profit, and consumer sectors, CanadaDirect has built enduring partnerships by enhancing business offerings, boosting brand awareness, accelerating sales growth, and delivering superior customer experiences.
Projects & Clients
Project Size & Rate
Minimum Project Size
$10,000+
Average Hourly Rate
< $25/hr
