Top Retail Customer Support Outsourcing Companies

Discover Customer Support Outsourcing companies serving the Retail industry. Compare services, pricing, and capabilities to find the right partner on Edverise.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

337 Companies

Top Retail Customer Support Outsourcing Companies

Avantcore Global Solutions Pvt Ltd
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We offer call center and virtual business center solutions for small and medium-sized enterprises looking to outsource their customer management services. Our center is located in the Delhi NCR region of India. We guarantee that our clients benefit from a highly skilled team that manages their custo
Highlights
$5,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Gurugram, Haryana, In
Services Provided
35% Operational Process Consulting
15% Market Research & Competitive Intelligence
40% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
AI Summary
“Avantcore Global Solutions Pvt Ltd offers cost-effective call center and virtual business center services, delivering voice and back office support to SMEs, enhancing customer management and business growth.”
EGA Connect
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EGA Connect was established by experienced industry experts specializing in cloud-based contact center outsourcing with a global workforce. The company offers multilingual omnichannel customer support, employing industry professionals and utilizing the latest available technology. Its headquarters i
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Sarajevo, Federation Of Bosnia And Herzegovina, Ba
Services Provided+3 Services
40% Customer Support Outsourcing
25% Email Marketing & Automation
10% Offshore Back-office Services
10% Sales Development Representative (SDR) Services
AI Summary
“EGA Connect specializes in cloud-based, multilingual omnichannel customer support, leveraging experienced professionals and advanced technology with global operations across Europe, North America, and Asia.”
DialAmerica
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At DialAmerica, we have over 60 years of experience in offering contact center outsourcing services to our clients. We provide a comprehensive suite of B2B and B2C services. By strategically combining contact center solutions with various marketing technologies, we ensure a smooth customer experienc
Highlights
$5,000+
Min Project Size
1000-9999
Employees
Mahwah, New Jersey, Us
Services Provided+1 Services
45% Customer Support Outsourcing
20% Customer Success Program Design
10% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
AI Summary
“DialAmerica, with over 60 years of expertise, delivers customized B2B and B2C outsourced contact center solutions that integrate marketing technologies to enhance customer experiences through human interaction.”
Mercatus
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📌 Mercatus is a global provider of BPO and ITO services and solutions that focuses on delivering exceptional customer care, paying attention to every point of customer interaction. We equip our clients with the necessary facilities, personnel, processes, and advanced omnichannel technologies to enh
Highlights
$5,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Sofia, Sofia, Bg
Services Provided+1 Services
20% Outbound Lead Generation
12% Appointment Setting Services
2% Market Research & Prospect List Building
33% Customer Support Outsourcing
AI Summary
“Mercatus delivers global BPO and ITO services specializing in omnichannel customer care, sales, and marketing strategies to enhance client operations, increase market share, and maximize ROI.”
Expand Omnichannel Customer Journey Software
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eXpand es una plataforma completa de atención al cliente que consolida todos los canales de comunicación —como voz, WhatsApp, redes sociales y campañas— en un solo entorno, lo que permite gestionar las operaciones de manera sencilla, ágil y contextual en cada interacción. Su enfoque integral elimina
Highlights
$5,000+
Min Project Size
10-49
Employees
Montevideo, Montevideo, Uy
Services Provided
40% Customer Support Outsourcing
40% SMS Marketing
20% Social Media Marketing
AI Summary
“eXpand is an omnichannel customer service platform that integrates multiple communication channels, utilizes AI for automation, enhances operations, supports campaigns, and offers real-time control across industries.”
EnergeticHub
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Create strong first impressions for customers, reduce business expenses, and accelerate growth. EnergeticHub's team enhances any business by maintaining a 99% Service Level Agreement (SLA) and providing expert outsourcing contact center services across sectors such as Healthcare, FinTech, eCommerce,
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Kyiv, Kv, Ua
Services Provided
40% Managed IT Services
40% Customer Support Outsourcing
10% Offshore Back-office Services
10% Sales Development Representative (SDR) Services
AI Summary
“EnergeticHub delivers multilingual expert contact center outsourcing across sectors, enabling businesses to enhance customer understanding, reduce costs, and accelerate growth with high service quality.”
Opus Technology
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Opus Technology is a self-sufficient managed service provider based in the UK, boasting more than 30 years of experience in offering managed IT and cloud contact centre solutions to mid-market, enterprise, and public sector clients. The company supports organizations in minimizing operational risk,
Highlights
$25,000+
Min Project Size
50-249
Employees
Reigate, England, Gb
Services Provided
60% Managed IT Services
30% Customer Support Outsourcing
10% Cybersecurity Services
AI Summary
“Opus Technology is a UK-based managed service provider with over 30 years' expertise in IT and cloud contact centre solutions, enhancing performance and modernizing customer interactions for diverse clients.”
Rhino Reviews
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Rhino Reviews collaborates with businesses to safeguard their online reputation by enhancing and utilizing customer feedback. We provide more than just software; we offer a comprehensive review generation and reputation management service that is unique in the market. Our team works as an extension
Highlights
$1,000+
Min Project Size
$100-149/hr
Avg Hourly Rate
10-49
Employees
Philadelphia, Pennsylvania, Us
Services Provided
34% Customer Support Outsourcing
33% Other Digital Marketing
33% Reputation Management
AI Summary
“Rhino Reviews offers comprehensive review generation and reputation management services, partnering with diverse businesses to enhance authentic customer feedback and proactively safeguard online reputations.”
Dalerio Consulting
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Dalerio Consulting is a global company providing 24/7 customer support, marketing, and business process outsourcing services. Since its inception in early 2017 by a group of experienced professionals in business development and outsourcing, the company has experienced rapid growth and maintains a so
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Durres, Al
Services Provided
34% Customer Support Outsourcing
33% Search Engine Optimization (SEO)
33% Sales Development Representative (SDR) Services
AI Summary
“Dalerio Consulting is a global firm offering 24/7 customer support, marketing, and business process outsourcing services to help businesses streamline operations and expand client reach.”
Phase V Fulfillment
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Phase V commenced its operations in 1980. From the outset, the company created a national database and concentrated on direct mail advertising and database management. In 1986, it started to incorporate inbound contact center and product fulfillment services into its offerings. Currently, under the
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Fort Myers, Florida, Us
Services Provided
33% Customer Support Outsourcing
33% Database Administration & Optimization
26% Marketing Services
8% Fulfillment Services
AI Summary
“Since 1980, Phase V Fulfillment has evolved from direct mail and database management to comprehensive services including contact centers and product fulfillment, leveraging advanced technologies.”

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