DialAmerica
For DialAmerica
Is this your company?
Edverise AI compiled this profile from public information so buyers could find you. Claim it to edit every field, add your portfolio and respond to reviews.
Claim & verify for free
Manage the listing yourself. Verify by work email or company domain to earn the verified badge.
Suggest an edit
Not ready to claim? Send a correction and our team will review and update verified factual errors.
Overview
$5,000+
Min Project Size
1000 - 9999
Employees
1957
Year Founded
ABOUT DIALAMERICA
B2B & B2C customer engagement services
At DialAmerica, we have over 60 years of experience in offering contact center outsourcing services to our clients. We provide a comprehensive suite of B2B and B2C services. By strategically combining contact center solutions with various marketing technologies, we ensure a smooth customer experience. Our customized solutions emphasize human connection, which we consider essential in today's increasingly automated business environment.
Languages Spoken
English
HIGHLIGHTS
$5,000+
Min Project Size
1000 - 9999
Employees
1957
Year Founded
Services
Focus
Industries
Clients
Services Provided
45% Customer Support Outsourcing
20% Customer Success Program Design
10% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
15% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
ResultsCX stands as a global leader in Customer Experience Management, driven by a purpose to deliver meaningful results for over three decades. Partnering with prominent global brands, the company advances customer experiences, accelerates revenue growth, and optimizes costs. Equally committed to employee well-being and development, ResultsCX fosters a people-first culture that connects staff to the company’s mission while equipping them with next-generation technologies and AI-powered tools. This approach cultivates an engaged and empowered workforce that delivers exceptional customer interactions. The acquisition of Huntswood expanded ResultsCX’s expertise in BFSI and energy sectors, enhancing complaint management and fraud resolution capabilities and broadening its global footprint. With operations across multiple countries and recognition as a Great Place to Work, ResultsCX continuously pursues excellence in innovation and service.
Projects & Clients
Project Size & Rate
Minimum Project Size
$5,000+
Locations
Headquarters
960 MacArthur Blvd,
Mahwah, New Jersey, United States 07430
