Mercatus
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Overview
$5,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50 - 249
Employees
2018
Year Founded
ABOUT MERCATUS
Focus on quality, commitment with KPI & SLA
📌 Mercatus is a global provider of BPO and ITO services and solutions that focuses on delivering exceptional customer care, paying attention to every point of customer interaction. We equip our clients with the necessary facilities, personnel, processes, and advanced omnichannel technologies to enhance value across all interactions, allowing them to fully concentrate on their products and strategies. Our clients trust Mercatus to manage parts of their operations and customer care. 🌟 Our range of multichannel customer solutions includes: 🌟 Mercatus offers multichannel solutions that link leading brands with potential customers around the globe. 👉 We develop and execute both outbound and inbound sales and marketing strategies for our clients. 👉 Our goal is to enrich their sales pipelines with BANT-qualified leads. 👉 We can operate as a remote sales team or support an existing sales team to help our clients increase market share and maximize ROI. ✅ What our clients accomplish: ✅
LANGUAGES SPOKEN
EnglishSpanishArabicRussianPortugueseGermanFrenchTurkishItalianPolishUkrainianRomanianThaiDutchCzechSerbianBulgarianEstonianSlovenianCroatianFinnishSwedishNorwegian
HIGHLIGHTS
$5,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50 - 249
Employees
2018
Year Founded
Services
Focus
Industries
Clients
Services Provided
60% Outbound Lead Generation
35% Appointment Setting Services
5% Market Research & Prospect List Building
100% Customer Support Outsourcing
100% IT Staff Augmentation
About the Team
OUR STORY
Mercatus Outsourcing, originating in Sofia, Bulgaria, is a seasoned BPO and ITO service provider with over 15 years of industry expertise. Operating across multiple locations in the EMEA region, including the UK, Germany, Greece, and Romania, it serves global clients in more than 25 languages. Proudly customer-centric, transparent, and flexible, Mercatus supports clients by delivering scalable, affordable solutions in customer support, IT development, and data analytics. Their experienced teams cater to notable companies like Ziff David and Acronis. Certified with ISO/IEC 27001:2022, Mercatus values trust, innovation, and a people-oriented approach, fostering growth and tailored outsourcing models. With a strong commitment to sustainability and corporate social responsibility, Mercatus aims to be a leading global ITO and BPO provider.
Projects & Clients
Project Size & Rate
Minimum Project Size
$5,000+
Average Hourly Rate
< $25/hr
