Top NPS & Customer Satisfaction Research Companies

A high-performing NPS & Customer Satisfaction Research solution can accelerate growth, boost customer engagement, and create new revenue streams—but only if it's built by a team you trust. Edverise makes it easy to connect with leading NPS & Customer Satisfaction Research companies around the globe. Providers and reviews are vetted extensively to ensure that we capture verified client feedback, project details, and measurable results. Use Edverise's filters to sort partners by budget, industry expertise, and location. Start comparing profiles to find the right match for your project.

Ratings Updated: August 6, 2026

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19 Companies

List of the Best NPS & Customer Satisfaction Research Agencies

Voice of Customer Research (VOC Research)Profile set up by Edverise AI
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Voice of Customer Research (VOC Research) offers Win/Loss and Customer Satisfaction interviews along with analytical services designed to enhance your business acquisition and customer retention efforts. We focus on conducting professional, unbiased discussions with key decision-makers among your cu
Highlights
2-9
Employees
Knoxville, Tennessee, Us
Services Provided+1 Services
50% NPS & Customer Satisfaction Research
40% Churn Analysis & Retention Strategy
10% Voice of Customer (VoC) Programs
60% Market Research & Competitive Intelligence
AI Summary
“Voice of Customer Research specializes in unbiased Win/Loss and Customer Satisfaction interviews and analysis, helping businesses improve acquisition, retention, and customer loyalty through insightful feedback.”
Chatwise.ioProfile set up by Edverise AI
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Chatwise.io, located in Munich, Germany, specializes in providing API and chatbot solutions for WhatsApp Business. Our offerings include: - Designing Chat User Interfaces and Conversation Scripts - Creating Voice User Interfaces for Amazon Alexa and Google Assistant - Developing Cognitive Agents
Highlights
$1,000+
Min Project Size
50-99
Avg Hourly Rate
2-9
Employees
Karlsfeld, Bavaria, De
Services Provided+7 Services
60% API Development & Integration
25% Custom Web Application Development
15% Mobile App Development (iOS & Android)
40% Product UX Strategy
AI Summary
“Chatwise.io, based in Munich, develops AI-driven chatbot and voice user interfaces across platforms like WhatsApp and Alexa, enhancing client engagement, lead generation, and automation.”
AxonierProfile set up by Edverise AI
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We emphasize Digital Transformation Services and Agile Solutions, including Lean Process Management, Robotic Process Automation (RPA), Agile Project Management and Governance, Customer Experience enhancement, Design Thinking, Usability Testing, and Power BI Solutions.
Highlights
$25,000+
Min Project Size
25-49
Avg Hourly Rate
50-249
Employees
Buenos Aires, Ar
Services Provided+4 Services
65% Robotic Process Automation (RPA)
30% BI & Big Data Consulting & SI
5% Workflow Automation (Zapier / Make / n8n)
70% Operational Process Consulting
AI Summary
“Axonier specializes in digital transformation and agile solutions, offering services like lean process management, robotic process automation, agile governance, customer experience, design thinking, usability testing, and data analytics with Power BI.”
Essentiel Outsourcing S.LProfile set up by Edverise AI
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With more than 20 years of experience in managing international services, we focus on increasing customer value through process centralization and the implementation of best practices in both B2C and B2B markets worldwide. Our expertise enables us to optimize operations and enhance service efficienc
Highlights
<25
Avg Hourly Rate
50-249
Employees
Barcelona, Catalonia, Es
Services Provided+4 Services
30% Customer Support Outsourcing
15% Customer Success Program Design
8% Help Center & Knowledge Base Development
10% NPS & Customer Satisfaction Research
AI Summary
“Essentiel Outsourcing S.L. specializes in global, multilingual customer service and process optimization, delivering customized, high-quality omnichannel solutions that enhance customer engagement and drive business growth.”
CanadaDirectProfile set up by Edverise AI
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Businesses, brands, and marketers invest time and resources to develop solutions that not only attract potential customers but also fulfill company performance and compliance goals. Achieving these mutually beneficial scenarios can be challenging in the current market. CanadaDirect excels at finding
Highlights
$10,000+
Min Project Size
<25
Avg Hourly Rate
250-999
Employees
Dorval, Quebec, Ca
Services Provided+6 Services
30% Customer Support Outsourcing
15% Customer Success Program Design
5% Help Center & Knowledge Base Development
15% Churn Analysis & Retention Strategy
AI Summary
“CanadaDirect specializes in customized voice solutions and contact center services, leveraging advanced technology to enhance customer acquisition, retention, and account management efficiently.”
HiredSupportProfile set up by Edverise AI
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HiredSupport is an award-winning provider of customer service, business process outsourcing, and back office solutions. With a varied client portfolio, we manage business operations for our clients around the clock, every day of the year, regardless of the specific services required. Daily, numerous
Highlights
$1,000+
Min Project Size
<25
Avg Hourly Rate
10-49
Employees
Lahore, Pk Punjab, Pk
Services Provided+8 Services
25% Customer Support Outsourcing
10% Customer Success Program Design
10% Help Center & Knowledge Base Development
8% Churn Analysis & Retention Strategy
AI Summary
“HiredSupport offers award-winning 24/7 customer service and business process outsourcing across industries, enhancing operations with solutions including call centers, data services, and virtual assistance.”
Shandong Sunshine Information Technology / Beijing Sunshine Golden Point ConsultingProfile set up by Edverise AI
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Beijing Sunshine Golden Point Consulting Service Co., Ltd., previously known as the Sunshine Insurance Group Customer Service Center, was founded in 2016 and is based in Beijing. It is a subsidiary of Sunshine Insurance Group. Leveraging years of expertise in customer service and technology from Sun
Highlights
10-49
Employees
Beijing, Beijing, Cn
Services Provided+5 Services
15% Help Center & Knowledge Base Development
20% Live Chat & Chatbot Implementation
25% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
20% NPS & Customer Satisfaction Research
AI Summary
“Subsidiaries of Sunshine Insurance Group specializing in BPO, IT services, software development, and digital solutions, delivering customer engagement and call center expertise across various industries.”
ServeRetailProfile set up by Edverise AI
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ServeRetail is a U.S.-based customer experience (CX) company specializing in retail and ecommerce, assisting online brands in providing quick and dependable customer service across the country. We cater to ecommerce, direct-to-consumer (DTC), and omnichannel retailers in the U.S. by offering service
Highlights
$25,000+
Min Project Size
25-49
Avg Hourly Rate
1000-9999
Employees
Services Provided+1 Services
70% Customer Support Outsourcing
15% NPS & Customer Satisfaction Research
15% Voice of Customer (VoC) Programs
60% Generative AI
AI Summary
“ServeRetail is a U.S.-based CX provider specializing in comprehensive retail and ecommerce support, enhancing customer satisfaction and cost efficiency via multichannel service solutions.”
Customer Experience ConsultingProfile set up by Edverise AI
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Customer Experience Consulting is a firm specializing in the design and implementation of operational systems that enhance modern customer experiences. While many businesses invest in customer support teams, CRM systems, and customer success strategies, the operational framework connecting these are
Highlights
$1,000+
Min Project Size
10-49
Employees
Services Provided+5 Services
75% Operational Process Consulting
25% Customer Experience (CX) Strategy
10% Customer Support Outsourcing
20% Customer Success Program Design
AI Summary
“Customer Experience Consulting specializes in designing integrated operational systems that unify support, onboarding, account management, and analytics to enhance scalable, proactive customer experience management.”
Agents Republic Inc.Profile set up by Edverise AI
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Based in Vancouver, Canada, Agents Republic offers advanced contact center services with a worldwide workforce. Established by experienced professionals who have over 12 years of expertise in cloud-based contact center outsourcing across 38 countries, the company excels in delivering outstanding cus
Highlights
$1,000+
Min Project Size
<25
Avg Hourly Rate
250-999
Employees
Vancouver, British Columbia, Ca
Services Provided+4 Services
40% Customer Support Outsourcing
15% Customer Success Program Design
15% Help Center & Knowledge Base Development
10% NPS & Customer Satisfaction Research
AI Summary
“Agents Republic Inc., based in Vancouver, provides global cloud-based contact center services with multilingual agents, leveraging AI and automation for customer support, sales, and back-office operations 24/7.”

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