Top Customer Support Outsourcing Companies

Customer support outsourcing hands the answering of customer questions, by phone, chat, email, messaging and in-app, to an external team that works inside your helpdesk under your brand. Providers recruit and train agents on your product, cover the hours and languages your customers need, and report against targets for response time, resolution and satisfaction. Companies outsource when ticket volume outgrows the in-house team, when they need nights, weekends or new languages, or when technical tiers need a second line.

Compare the providers here on agents' experience with products like yours, whether the team is dedicated or shared across clients, how quality is scored, and how they protect customer data.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

2,347 Companies

List of the Best Customer Support Outsourcing Agencies

Next Source FGI
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At NextSourceFGI, we believe that outsourcing should go beyond mere cost reduction; it should focus on generating value. We integrate AI-enhanced efficiency with skilled human talent to assist companies in growing more quickly, intelligently, and purposefully. We are transforming business process ou
Highlights
< $25/hr
Avg Hourly Rate
10-49
Employees
Services Provided+4 Services
14% Offshore Back-office Services
14% Customer Support Outsourcing
14% Accounting Services
12% Employer of Record Services
AI Summary
“NextSourceFGI enhances business process outsourcing by combining AI-driven efficiency with skilled talent, enabling companies to grow intelligently while reducing costs by up to 65%.”
Shandong Sunshine Information Technology / Beijing Sunshine Golden Point Consulting
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Beijing Sunshine Golden Point Consulting Service Co., Ltd., previously known as the Sunshine Insurance Group Customer Service Center, was founded in 2016 and is based in Beijing. It is a subsidiary of Sunshine Insurance Group. Leveraging years of expertise in customer service and technology from Sun
Highlights
10-49
Employees
Beijing, Beijing, Cn
Services Provided+5 Services
8% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
13% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
10% NPS & Customer Satisfaction Research
AI Summary
“Subsidiaries of Sunshine Insurance Group specializing in BPO, IT services, software development, and digital solutions, delivering customer engagement and call center expertise across various industries.”
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SHJ International
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We offer unparalleled service quality and scope, delivering dependable results along with round-the-clock support.
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Services Provided+4 Services
12% AI Strategy & Roadmap Consulting
8% CRM Consulting and SI
14% Custom Web Application Development
6% Mobile App Development (iOS & Android)
AI Summary
“SHJ International delivers reliable, high-quality services with extensive capabilities and 24/7 support, ensuring dependable results across diverse client needs.”
Pacifech Solutions
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Pacifech Solutions differentiates itself by combining various concepts into a cohesive master layout. Our goal is to ensure our clients succeed in meeting both their current and future requirements. We prioritize authenticity, innovation, quality, responsibility, and dedication. Our passionate team
Highlights
$50-99/hr
Avg Hourly Rate
10-49
Employees
Services Provided+6 Services
7% Custom Web Application Development
3% E-Commerce Development
6% Mobile App Development (iOS & Android)
17% ERP Consulting and SI
AI Summary
“Pacifech Solutions delivers innovative, quality-driven services with a dedicated team, supporting diverse clients from startups to large corporations in achieving current and future goals.”
Triviat AI
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Our Conversational AI Solution effectively manages communication through phone, email, chat, WhatsApp, and SMS, delivering instant support around the clock in a budget-friendly way. Say goodbye to waiting in line and missed calls—experience quick and smart interactions. If you require a personal tou
Highlights
50-249
Employees
Services Provided+1 Services
20% Custom AI Chatbot Development
30% Conversational AI & Voice Assistant Development
10% Customer Support Outsourcing
25% Live Chat & Chatbot Implementation
AI Summary
“Triviat AI offers an efficient conversational AI platform that handles multi-channel communications, delivering instant, cost-effective support and seamless live agent integration for enhanced customer experience.”
Phoenix Creative Hub
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We are PHOENIX, and with our commitment to excellence, distinctiveness, and unmatched customer satisfaction, we elevate your business to new heights. Our range of services includes App and Web Development, Design, Branding and Marketing, SEO, and other modern tech solutions tailored to each client.
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Services Provided+12 Services
7% Mobile App Development (iOS & Android)
8% Custom Web Application Development
2% E-Commerce Development
17% CRM Consulting and SI
AI Summary
“Phoenix Creative Hub delivers comprehensive digital solutions including app and web development, branding, and digital marketing, focusing on tailored strategies that enhance user engagement and business growth.”
QB Support LLC
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Founded in 2000, QB Support aims to provide reliable QuickBooks support services to businesses of all sizes. Our team of skilled and trained Intuit Certified Technicians has helped numerous clients tackle QuickBooks challenges and enhance their financial processes.
Highlights
$1,000+
Min Project Size
$100-149/hr
Avg Hourly Rate
10-49
Employees
Services Provided+1 Services
40% Other IT Consulting and SI
20% Cloud Consulting & SI
20% Managed IT Services
10% Accounting Services
AI Summary
“Founded in 2000, QB Support LLC offers expert QuickBooks support and financial process solutions through a team of certified technicians, serving businesses of all sizes reliably.”
Northern Lights Technology Development
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Northern Lights Technology Development is an international technology firm that offers IT and business process outsourcing solutions to enhance efficiency, productivity, and user satisfaction, all while optimizing your technology expenditures.
Highlights
$5,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
250-999
Employees
Services Provided+18 Services
6% Custom Web Application Development
4% Mobile App Development (iOS & Android)
3% Backend Development
2% Frontend Development
AI Summary
“Northern Lights Technology Development is a global technology company providing IT and business process outsourcing services to improve efficiency, productivity, and optimize technology costs for clients.”
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KompiTech
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Founded in 2007, KompiTech is a full-spectrum IT services provider that offers enterprise-grade technology solutions throughout North America and Europe. We concentrate on both managed IT services and on-demand support, enabling organizations to enhance their technological framework while achieving
Highlights
50-249
Employees
Services Provided+9 Services
3% Robotic Process Automation (RPA)
5% Other IT Consulting and SI
2% AI Strategy & Roadmap Consulting
4% Cloud Consulting & SI
AI Summary
“KompiTech delivers comprehensive IT services across North America and Europe, including managed solutions, cloud migration, infrastructure management, and 24/7 support for diverse business needs.”
Xpert Global Solutions
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Xpert Global Solutions is an innovative IT services firm that is transforming local marketing by applying global benchmarks. Established in 2020 by forward-thinking CEO Asad Matin, we have progressed from being a digital media agency to a comprehensive IT powerhouse. Each solution we provide is craf
Highlights
$5,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Services Provided+12 Services
7% Brand Identity Design
6% Marketing Collateral Design
4% Graphic Design
16% Appointment Setting Services
AI Summary
“Xpert Global Solutions, founded in 2020, is an innovative IT services firm offering comprehensive digital media and IT solutions that drive growth, innovation, and measurable results for businesses.”

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Top Customer Support Outsourcing Companies

List of the Best Customer Support Outsourcing Agencies

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