Top Customer Support Outsourcing Companies

Customer support outsourcing hands the answering of customer questions, by phone, chat, email, messaging and in-app, to an external team that works inside your helpdesk under your brand. Providers recruit and train agents on your product, cover the hours and languages your customers need, and report against targets for response time, resolution and satisfaction. Companies outsource when ticket volume outgrows the in-house team, when they need nights, weekends or new languages, or when technical tiers need a second line.

Compare the providers here on agents' experience with products like yours, whether the team is dedicated or shared across clients, how quality is scored, and how they protect customer data.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

List of the Best Customer Support Outsourcing Agencies

  1. Is this your business? Become an Edverise partner & Claim Now

    Creating AI-generated content that is completely indistinguishable.


    Highlights
    Services Provided+1 Services
    20% Customer Support Outsourcing
    20% Generative AI
    20% Managed IT Services
    20% Packaging Design
    AI Summary

    “Undetected specializes in creating AI-generated content that seamlessly mimics human output, delivering high-quality, indistinguishable digital materials across diverse applications and industries.”

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    Talentra creates and oversees specialized offshore teams that function as an integral part of your business. With leadership boasting over 25 years of experience, we assist companies in increasing their capacity, lowering expenses, and ensuring quality through adaptable and transparent offshore staf


    Highlights

    < $25/hr

    Avg Hourly Rate

    2-9

    Employees

    Services Provided+2 Services
    50% Offshore Back-office Services
    10% Business Consulting Services
    10% Customer Support Outsourcing
    10% IT Staff Augmentation
    AI Summary

    “Talentra specializes in providing adaptable offshore teams to enhance business capacity, reduce costs, and maintain quality, leveraging over 25 years of leadership experience in staffing solutions.”

  3. Is this your business? Become an Edverise partner & Claim Now

    Innovatia Technical Services is your reliable and affordable partner for technology outsourcing, providing expert resources and adaptable staffing solutions designed for today's business challenges. We offer comprehensive support across various technical and professional service areas to help compan


    Highlights

    $5,000+

    Min Project Size

    $25-49/hr

    Avg Hourly Rate

    250-999

    Employees

    Saint John, New Brunswick, Ca

    Services Provided+8 Services
    6% Cloud Consulting & SI
    10% IT Staff Augmentation
    9% Other IT Consulting and SI
    9% Cloud Infrastructure Setup (AWS / GCP / Azure)
    AI Summary

    “Innovatia Technical Services provides adaptable technology outsourcing and expert staffing solutions, delivering IT support, cloud management, data and network services to optimize business efficiency and growth.”

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    Expandimo assists businesses in their growth through innovative technology, marketing strategies, and outsourcing services. Whether you require custom software, robust online marketing, or effective operational support, we have the solutions you need. Our Services Include: ✅ Software Development – C


    Highlights

    $1,000+

    Min Project Size

    $25-49/hr

    Avg Hourly Rate

    50-249

    Employees

    Sahibzada Ajit Singh Nagar, Punjab, In

    Services Provided+19 Services
    4% Mobile App Development (iOS & Android)
    7% Custom Web Application Development
    3% E-Commerce Development
    1% Print Design
    AI Summary

    “Expandimo Technologies delivers tailored software, design, marketing, and outsourcing solutions, enabling businesses worldwide to optimize operations, enhance brand presence, and achieve sustainable growth efficiently.”

  5. Is this your business? Become an Edverise partner & Claim Now

    VA Works is a nearshore workforce company tailored for businesses in the mortgage, real estate, and home service sectors. Unlike conventional virtual assistant providers that offer basic administrative help, VA Works organizes dedicated, role-specific teams aimed at supporting real production enviro


    Highlights

    1000-9999

    Employees

    Services Provided+5 Services
    20% Outbound Lead Generation
    18% Sales Development Representative (SDR) Services
    8% Lead Scoring & Qualification
    5% Sales Funnel Strategy & Optimization
    AI Summary

    “VA Works provides specialized nearshore teams for mortgage, real estate, and home services, integrating trained professionals into critical roles to enhance operational efficiency and business growth.”

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    Ascend Technologies, a leading Technology Solution Provider in the central United States, is recognized for its advanced managed and consulting services in areas such as cybersecurity, private cloud, infrastructure, support desk, and solutions for Salesforce and Microsoft. With a dedication to clien


    Highlights

    250-999

    Employees

    North Little Rock, Arkansas, Us

    Services Provided+6 Services
    15% AI Strategy & Roadmap Consulting
    5% CRM Consulting and SI
    4% Cloud Consulting & SI
    1% Other IT Consulting and SI
    AI Summary

    “Ascend Technologies provides advanced managed and consulting services in cybersecurity, cloud, infrastructure, and AI-driven solutions, helping organizations adapt with secure, flexible, and innovative technology strategies.”

  7. Is this your business? Become an Edverise partner & Claim Now

    High Performance is a prominent provider of call center outsourcing and business process solutions, based in Erbil and Baghdad, Iraq, with additional offices in Dubai and Pakistan. We offer a range of services, including multilingual call center operations, customer acquisition, back office and shar


    Highlights

    $1,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    250-999

    Employees

    Services Provided
    33% CRM Consulting and SI
    33% Sales Process Consulting
    20% Live Chat & Chatbot Implementation
    14% Customer Support Outsourcing
    AI Summary

    “High Performance, based in Iraq with offices in Dubai and Pakistan, provides multilingual call center outsourcing, IT support, and digital solutions to enhance efficiency and customer satisfaction globally.”

  8. Is this your business? Become an Edverise partner & Claim Now

    Every project starts with a straightforward task. To ensure the project's full potential and market success, a strategic approach with deep insights is essential. We have proven our ability to develop strong customer and administrative strategies that drive innovative IT solutions to address current


    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    2-9

    Employees

    Mombasa, Coast, Ke

    Services Provided+7 Services
    9% Graphic Design
    6% Brand Identity Design
    4% Change Management Consulting
    6% Business Model Design & Validation
    AI Summary

    “Pettinsky specializes in strategic IT solutions, leveraging industry expertise to optimize resources, enhance customer satisfaction, and drive innovative strategies for business growth and profitability.”

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    Vertex Infocom helps develop and expand your business by providing optimal solutions tailored to your needs. We assist in setting up your new business outsourcing strategy, guiding you from the initial steps of launching a call center to successfully implementing a project that ensures substantial p


    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    10-49

    Employees

    Mumbai, Maharashtra, In

    Services Provided+5 Services
    13% Customer Support Outsourcing
    3% Customer Success Program Design
    2% Escalation Management Process Design
    7% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
    AI Summary

    “Vertex Infocom delivers tailored business solutions ranging from call center setup and operations to lead generation, CRM customization, and human resource management, focusing on cost-effective, profit-driven strategies.”

  10. Is this your business? Become an Edverise partner & Claim Now

    “We provide secure, cloud-based communication solutions that enhance the customer experience while reducing overall costs for call centers.” Ozonetel has been at the forefront of Contact Center Innovations for more than ten years and is the preferred cloud-telephony partner for over 1,500 enterprise


    Highlights

    $10,000+

    Min Project Size

    50-249

    Employees

    San Jose, California, Us

    Services Provided+6 Services
    12% Go-to-Market Strategy
    13% Customer Experience (CX) Strategy
    7% Operational Process Consulting
    2% Partnership & Channel Strategy
    AI Summary

    “Ozonetel Communications delivers scalable, cloud-based contact center and communication solutions with AI integration, enhancing customer experience and operational efficiency for over 1,500 global enterprises.”

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