Top eCommerce Help Center & Knowledge Base Development Companies

Discover Help Center & Knowledge Base Development companies serving the eCommerce industry. Compare services, pricing, and capabilities to find the right partner on Edverise.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

55 Companies

Top eCommerce Help Center & Knowledge Base Development Companies

Nerv (Now Hikko)
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Nerv has rebranded as Hikko following its merger with Nimacloud. https://hikko.is/ ---- Formerly known as ALAN and acquired by Delivery Hero, Nerv is a tech company focused on automated customer service. We empower businesses to scale their transaction automation, improving customer experiences thro
Highlights
$10,000+
Min Project Size
50-249
Employees
Montevideo, Montevideo, Uy
Services Provided+4 Services
23% Custom AI Chatbot Development
10% Conversational AI & Voice Assistant Development
17% Operational Process Consulting
14% Customer Experience (CX) Strategy
AI Summary
“Hikko, formerly Nerv, delivers AI-driven automated customer service solutions worldwide, integrating self-service and human support to enhance customer experiences, sales, and operational efficiency across industries.”
ContactWorks
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ContactWorks offers a range of services to facilitate various contact opportunities, such as field sales, field-service assistance, inbound and outbound phone sales, member services, order processing, billing, claims management, and help desk/technical support. Their outsourcing solutions leverage e
Highlights
$5,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Austin, Texas, Us
Services Provided
35% Customer Support Outsourcing
15% Help Center & Knowledge Base Development
28% Outbound Lead Generation
22% Sales Development Representative (SDR) Services
AI Summary
“ContactWorks provides comprehensive outsourcing services including sales, service support, billing, and technical assistance, leveraging skilled talent to enhance operational efficiency and competitiveness.”
Innovature: AI-Driven Outsourcing Partner
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Innovature BPO (Innovature Consulting Company Limited) is a well-known outsourcing firm that utilizes artificial intelligence and highly skilled talent from Vietnam and the Philippines to enhance business operations. With over a decade of experience in the industry, Innovature BPO offers a wide rang
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Ho Chi Minh City, Vn
Services Provided+1 Services
33% BI & Big Data Consulting & SI
12% Help Center & Knowledge Base Development
17% Customer Support Outsourcing
5% Churn Analysis & Retention Strategy
AI Summary
“Innovature BPO leverages AI and skilled talent from Vietnam and the Philippines to provide diverse outsourcing solutions across finance, marketing, data processing, and customer service with high client satisfaction.”
The Hour - Back Office and Virtual Assistant Services
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The Hour is a U.S.-based provider of Business Process Outsourcing (BPO) and Virtual Assistant services, focusing on Insurance Operations, Real Estate, E-commerce, and Healthcare Outsourcing. We specialize in offering remote team support tailored for startups, small and medium-sized enterprises (SMEs
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Great Neck Plaza, New York, Us
Services Provided
50% Customer Support Outsourcing
10% Customer Success Program Design
15% Help Center & Knowledge Base Development
25% Live Chat & Chatbot Implementation
AI Summary
“The Hour provides outsourced virtual assistant and back-office services, leveraging AI to support diverse sectors including insurance, real estate, e-commerce, and healthcare for scalable business growth.”
Growup Technologies
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Growup's Virtual Assistants possess vast experience. Every VA must undergo a thorough vetting process prior to being matched with a client. This guarantees that your dedicated VA will be both qualified and ready to handle the tasks you require assistance with, relieving you of some of your workload!
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
10-49
Employees
Gurugram, Haryana, In
Services Provided+3 Services
15% Outbound Lead Generation
13% Sales Development Representative (SDR) Services
10% Lead Scoring & Qualification
13% Appointment Setting Services
AI Summary
“Growup Technologies delivers expert virtual assistant, sales outsourcing, and customer support services, ensuring qualified workforce and tailored solutions to enhance business efficiency and client satisfaction.”
Protel BPO
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Protel BPO, based in Belize City, Belize, is a premier locally-owned outsourcing company. Since its establishment in 2013, it has been providing outstanding inbound and outbound omnichannel contact center services of the highest caliber. Protel BPO is known for offering cost-effective solutions, exc
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Belize City, Belize, Bz
Services Provided
70% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
20% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
AI Summary
“Protel BPO, a Belize-based outsourcing firm, delivers comprehensive inbound and outbound contact center services with exceptional training, cost-efficiency, and a client-focused approach fostering loyalty and business growth.”
Global Response
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Global Response was established in 1974 by Herman Shooster, who had a deep understanding of customer service prior to starting the company. We provide an extensive array of contact center services, encompassing personalized customer care, inbound sales, order processing, and support through chat, em
Highlights
$50,000+
Min Project Size
1000-9999
Employees
Margate, Florida, Us
Services Provided
60% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
20% Live Chat & Chatbot Implementation
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
AI Summary
“Global Response, founded in 1974, delivers comprehensive contact center services including customer care, sales, and multi-channel support via phone, chat, email, SMS, and social media.”
HiredSupport
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HiredSupport is an award-winning provider of customer service, business process outsourcing, and back office solutions. With a varied client portfolio, we manage business operations for our clients around the clock, every day of the year, regardless of the specific services required. Daily, numerous
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Lahore, Pk Punjab, Pk
Services Provided+8 Services
13% Customer Support Outsourcing
5% Customer Success Program Design
5% Help Center & Knowledge Base Development
4% Churn Analysis & Retention Strategy
AI Summary
“HiredSupport offers award-winning 24/7 customer service and business process outsourcing across industries, enhancing operations with solutions including call centers, data services, and virtual assistance.”
GCS Agents
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GCS is an outsourced contact center organization dedicated to facilitating effective communication with your customers. We operate voice and self-service channels to achieve your desired service levels in three distinct ways: 1) We carefully select and continuously train our associates through our F
Highlights
$50,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
250-999
Employees
Salisbury, Maryland, Us
Services Provided
33% Customer Support Outsourcing
7% Help Center & Knowledge Base Development
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
50% Operational Process Consulting
AI Summary
“GCS Agents is a global outsourced contact center providing multi-channel customer communication and back-office services, emphasizing personalized, empathetic interactions to enhance retention and brand loyalty.”
YourProductMatters INC
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We offer expert IT and web solutions aimed at enhancing business growth and efficiency. Our services encompass Custom Web Development, Website Design, IT and Network Administration, and continuous Technical Support for businesses of any size. Additionally, we provide Staffing Solutions to assist com
Highlights
$5,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
10-49
Employees
Services Provided+4 Services
15% Custom Web Application Development
5% CMS Development & Customization
14% Performance Marketing
6% Other Digital Marketing
AI Summary
“YourProductMatters INC. delivers tailored IT, web development, staffing, and digital marketing solutions, enabling businesses to enhance growth, efficiency, and customer acquisition with reliable, scalable services.”

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