Global Response
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Overview
$50,000+
Min Project Size
1000 - 9999
Employees
1974
Year Founded
ABOUT GLOBAL RESPONSE
Your Brand. Our Passion.
Global Response was established in 1974 by Herman Shooster, who had a deep understanding of customer service prior to starting the company. We provide an extensive array of contact center services, encompassing personalized customer care, inbound sales, order processing, and support through chat, email, SMS, and social media. Global Response operates as a comprehensive contact center, extending beyond conventional call center functions to engage with your customers through their preferred channels.
LANGUAGES SPOKEN
English
HIGHLIGHTS
$50,000+
Min Project Size
1000 - 9999
Employees
1974
Year Founded
Services
Focus
Industries
Clients
Services Provided
60% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
20% Live Chat & Chatbot Implementation
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Global Response, a family-run customer experience management company founded in 1974 by Herman Shooster, combines cutting-edge technology with dedicated people to create meaningful customer connections. Under the leadership of CEO Wendy Shooster, the company remains committed to personalized client strategies, delivering tailored solutions that include onsite, remote, and offshore services. Emphasizing quality and a data-driven approach, Global Response supports growth-oriented brands by nurturing lasting customer relationships. The company values its team, offering robust training, career advancement, and a supportive environment, which has resulted in long employee tenures. Rooted in a legacy of excellence, Global Response continues to prioritize customer-first service and innovative partnerships to help clients thrive.
Projects & Clients
Project Size & Rate
Minimum Project Size
$50,000+
