ContactWorks
For ContactWorks
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Overview
$5,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
50 - 249
Employees
2004
Year Founded
ABOUT CONTACTWORKS
Flexible, Scalable Solutions
ContactWorks offers a range of services to facilitate various contact opportunities, such as field sales, field-service assistance, inbound and outbound phone sales, member services, order processing, billing, claims management, and help desk/technical support. Their outsourcing solutions leverage extensive talent and experience to maximize efficiency and create a unique competitive edge.
Languages Spoken
English
HIGHLIGHTS
$5,000+
Min Project Size
$25 - $49/hr
Avg Hourly Rate
50 - 249
Employees
2004
Year Founded
Services
Focus
Industries
Clients
Services Provided
35% Customer Support Outsourcing
15% Help Center & Knowledge Base Development
28% Outbound Lead Generation
22% Sales Development Representative (SDR) Services
About the Team
OUR STORY
ContactWorks specializes in enhancing customer relationships by focusing on individual interactions. Leveraging comprehensive expertise in operational process design and cutting-edge technology tailored to client needs, along with extensive contact center management experience, ContactWorks offers invaluable support. Serving clients who demand high-touch, high-value customer services, the company delivers adaptable and scalable solutions encompassing personnel, procedures, and technology to optimize contact center performance while safeguarding brand integrity. Their expertise spans from establishing and managing world-class contact centers that drive cost and labor efficiencies to overseeing and maximizing productivity of clients' existing operations, ensuring exceptional service and operational excellence.
Projects & Clients
Project Size & Rate
Minimum Project Size
$5,000+
Average Hourly Rate
$25 - $49/hr
Locations
Headquarters
11900 Jollyville Rd, #203068
Austin, Texas, United States 78759