Nerv (Now Hikko)

Nerv has rebranded as Hikko following its merger with Nimacloud. https://hikko.is/ ---- Formerly known as ALAN and acquired by Delivery Hero, Nerv is a tech company focused on automated customer service. We empower businesses to scale their transaction automation, improving customer experiences through AI-driven virtual assistants that offer seamless support. Our offerings blend self-service options with human and proactive assistance, allowing companies to effortlessly handle a large volume of support inquiries, which in turn enhances sales, reduces costs, and raises customer satisfaction levels. By using a consultative approach, we pinpoint your challenges and determine the most effective solutions to meet your objectives. Our premium product suite encompasses a help center, conversational tools for banking and e-commerce, and tailored solutions. With rapid market entry and straightforward integration into existing enterprise systems, Hikko's solutions have been deployed in over 30 countries across three continents and in 12 different languages.