Top Customer Support Outsourcing Companies

Customer support outsourcing hands the answering of customer questions, by phone, chat, email, messaging and in-app, to an external team that works inside your helpdesk under your brand. Providers recruit and train agents on your product, cover the hours and languages your customers need, and report against targets for response time, resolution and satisfaction. Companies outsource when ticket volume outgrows the in-house team, when they need nights, weekends or new languages, or when technical tiers need a second line.

Compare the providers here on agents' experience with products like yours, whether the team is dedicated or shared across clients, how quality is scored, and how they protect customer data.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

2,347 Companies

List of the Best Customer Support Outsourcing Agencies

Starry Solutions
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Starry Solutions is a virtual reception and answering service tailored for small businesses. Our team takes the time to understand your business, delivering informed responses and creating a connection with each caller. We provide adaptable and affordable phone support that can grow with your requir
Highlights
2-9
Employees
San Diego, California, Us
Services Provided
50% Customer Support Outsourcing
50% Business Process Outsourcing
AI Summary
“Starry Solutions offers adaptable virtual reception services tailored for small businesses, enhancing customer relations, lead conversion, and work-life balance through personalized phone support.”
Otonomee
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Otonomee is a celebrated Customer Management Outsourcing company that provides scalable, technology-driven, and people-centered solutions. Over the last year, we were honored to receive the CCMA Best Employee Engagement Award and achieve a spot in the top 10 of the Deloitte Fast 50. Through our remo
Highlights
250-999
Employees
Cork, Munster, Ie
Services Provided
50% Customer Support Outsourcing
50% Business Process Outsourcing
AI Summary
“Otonomee is a global customer management outsourcing firm delivering scalable, technology-driven, and human-centric call center and back office solutions that enhance efficiency and engagement.”
Premier BPO
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Founded in 2003, Premier BPO is an outsourcing firm that caters to the needs of small to mid-sized businesses. They recognize that each client is distinct and necessitates personalized solutions that align with their specific requirements. Premier BPO works collaboratively with clients to design and
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Clarksville, Tennessee, Us
Services Provided
50% Customer Support Outsourcing
50% Sales Development Representative (SDR) Services
AI Summary
“Premier BPO, established in 2003, offers tailored outsourcing solutions for small to mid-sized businesses, enhancing efficiency, customer satisfaction, and delivering advanced analytics and reporting.”
NICE inContact
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NICE inContact is a leading provider of cloud contact center software, offering the most comprehensive, user-friendly, and dependable solution to assist organizations in reaching their customer experience objectives. With a commitment to ongoing innovation in the cloud, NICE inContact stands out as
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
1000-9999
Employees
Sandy, Utah, Us
Services Provided
50% Customer Support Outsourcing
50% Operational Process Consulting
AI Summary
“NICE inContact delivers comprehensive, reliable cloud contact center software integrating customer interaction capabilities, expert services, and a broad partner network to enhance customer experience.”
24H Virtual
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Your customers are worthy of top-notch service. Provide tailored customer support that fosters brand loyalty and boosts your revenue. The reality is that when customers sense your genuine concern, they'll reciprocate that care. Our Receptionist Service brings the understanding and empathy that your
Highlights
50-249
Employees
Toronto, Ontario, Ca
Services Provided
50% Customer Support Outsourcing
50% Virtual Receptionist
AI Summary
“24H Virtual delivers tailored customer support across diverse sectors like transportation, real estate, and finance, enhancing engagement and fostering brand loyalty through empathetic reception services.”
Dat Dat Solutions
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Dat Dat Solutions is a global BPO and outsourcing firm that specializes in customer support, call center services, and sales outsourcing for rapidly expanding companies. With locations in New York, Tirana, and Prishtina, the company offers 24/7 multilingual support aimed at enhancing customer experi
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Golem, Al
Services Provided
50% Customer Support Outsourcing
50% Custom AI Chatbot Development
AI Summary
“Dat Dat Solutions is a global BPO offering 24/7 multilingual customer support, sales outsourcing, and remote teams, enabling businesses to enhance experience, scale efficiently, and reduce costs.”
Advantage Communications
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Advantage Communications Inc. (ACI), one of Canada’s longest-standing privately-owned contact center service providers, has established a reputation for integrity, honesty, efficiency, and collaboration. The company excels in forging genuine partnerships with clients, delivering outstanding cost-eff
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
1000-9999
Employees
Charlottetown, Prince Edward Island, Ca
Services Provided
50% Customer Support Outsourcing
50% Managed IT Services
AI Summary
“Advantage Communications is a trusted Canadian contact center provider delivering cost-effective customer care and technical support across diverse sectors with skilled staff and advanced technology.”
AC Repair Burke
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AC Repair Burke is a community-based air conditioning repair service situated in Burke, VA. The owner, Nash, brings over 15 years of experience and takes pride in maintaining the business as a family-run operation since its inception. Our focus is on meeting all your air conditioning requirements to
Highlights
10-49
Employees
Burke, Virginia, Us
Services Provided
50% Customer Support Outsourcing
50% HVAC Services
AI Summary
“AC Repair Burke, a family-owned business with over 15 years' experience, offers expert air conditioning repair and comfort system solutions in Burke, VA, ensuring quality and customer satisfaction.”
GoVivace Inc
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Govivace is a prominent provider of conversational AI and speech analytics solutions, focusing on developing intelligent omnichannel voicebots and chatbots for businesses of all sizes. Explore more about VIVI Voice and Chat at https://govivace.com/vivi/. As a top supplier of AI-driven speech analyti
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
10-49
Employees
McLean, Virginia, Us
Services Provided
50% AI Strategy & Roadmap Consulting
50% Customer Support Outsourcing
AI Summary
“GoVivace Inc. specializes in conversational AI, voicebots, and advanced speech analytics, providing adaptable solutions like voice biometrics, speech recognition, sentiment analysis, and customer interaction management for diverse industries.”
Front Office Staff-Reno
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Would you be interested in saving up to $30,000 annually on your in-house receptionist expenses? At Front Office Staff-Reno, our skilled virtual receptionists provide tailored services, ensuring that your small to medium-sized business can trust that every incoming call is managed with the utmost pr
Highlights
$1,000+
Min Project Size
10-49
Employees
Reno, Nevada, Us
Services Provided
50% Customer Support Outsourcing
50% Virtual Receptionist
AI Summary
“Front Office Staff-Reno offers professional virtual receptionist services that enhance customer engagement, reduce costs, and ensure no missed calls for small to medium-sized businesses.”

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Top Customer Support Outsourcing Companies

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