Advantage Communications

Advantage Communications Inc. (ACI), one of Canada’s longest-standing privately-owned contact center service providers, has established a reputation for integrity, honesty, efficiency, and collaboration. The company excels in forging genuine partnerships with clients, delivering outstanding cost-effective solutions and customer service under the guidance of an experienced leadership team and skilled staff. Founded in 1996 in Charlottetown, Prince Edward Island, ACI focuses on offering top-notch customer care and technical support to North American businesses in sectors such as Telecommunications, Technology, Start-ups, Retail, and Banking. Advantage Communications operates contact centers strategically located in eastern Canada and Jamaica, boasting some of the lowest employee turnover rates in the industry. These locations provide access to a stable, loyal, and friendly workforce dedicated to service excellence. Since expanding to the Caribbean in 2013, ACI has enhanced its capacity to scale and manage peak seasons for its clients. With dedicated leadership and shareholder teams in both regions, ACI has successfully extended its reputation for quality from eastern Canada to the Caribbean. Advantage has adopted best practices and leveraged technology to ensure a seamless customer experience across various channels, including first call resolution strategies, advanced artificial intelligence systems, operational efficiencies, and a live call guidance system that assists during calls. Advantage Communications is well-equipped to deliver a memorable customer experience!