Top Retail Customer Support Outsourcing Companies

Discover Customer Support Outsourcing companies serving the Retail industry. Compare services, pricing, and capabilities to find the right partner on Edverise.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

337 Companies

Top Retail Customer Support Outsourcing Companies

OutPLEX
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OutPLEX bridges the gap between brands and their customers by integrating conversational AI with human engagement specialists to enhance customer experiences and return on investment. They provide a comprehensive range of omnichannel solutions, offering Customer Experience as a Service (CXaaS). Thei
Highlights
1000-9999
Employees
Fort Lauderdale, Florida, Us
Services Provided+6 Services
18% Customer Support Outsourcing
8% Voice of Customer (VoC) Programs
10% Live Chat & Chatbot Implementation
8% Customer Success Program Design
AI Summary
“OutPLEX delivers integrated customer experience solutions combining conversational AI and skilled specialists across omnichannel support, sales outsourcing, and tailored CXaaS to enhance satisfaction and ROI.”
Beja Technologies
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Established in 2024 by a seasoned technologist with a straightforward objective: to offer small businesses and startups IT support, operational capabilities, infrastructure, and security on par with that of Fortune 500 firms. This is achieved by utilizing industry-standard SaaS solutions and AI serv
Highlights
$1,000+
Min Project Size
$100-149/hr
Avg Hourly Rate
2-9
Employees
Services Provided+7 Services
7% AI Strategy & Roadmap Consulting
4% BI & Big Data Consulting & SI
3% CRM Consulting and SI
3% Cloud Consulting & SI
AI Summary
“Beja Technologies delivers enterprise-level IT support, infrastructure, and security to small businesses and startups through expert teams leveraging SaaS and AI solutions across various sectors.”
ModSquad
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ModSquad is a leader in the Customer Experience (CX) Service sector. Renowned brands worldwide rely on us for outsourced customer support, content moderation, trust and safety, community management, and social media services. Save money while achieving greater results. Since 2007, we have redefined
Highlights
10000+
Employees
Sacramento, California, Us
Services Provided+5 Services
8% Other IT Consulting and SI
2% BI & Big Data Consulting & SI
2% Generative AI
8% CRM Consulting and SI
AI Summary
“ModSquad delivers expert outsourced customer support, content moderation, and community management through a secure, fully remote team, transforming traditional CX services with flexible hourly billing since 2007.”
ExpertCallers
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ExpertCallers is a worldwide provider of customer relationship management and contact center solutions, assisting businesses in fostering meaningful interactions with customers and cultivating long-term loyalty. As a division of Flatworld Solutions, the company has been offering scalable, process-dr
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Services Provided+6 Services
10% Change Management Consulting
9% Customer Experience (CX) Strategy
3% Market Research & Competitive Intelligence
4% Operational Process Consulting
AI Summary
“ExpertCallers, a Flatworld Solutions division since 2002, offers global, scalable contact center and CRM services combining human expertise with AI to enhance customer engagement and operational efficiency.”
Nerv (Now Hikko)
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Nerv has rebranded as Hikko following its merger with Nimacloud. https://hikko.is/ ---- Formerly known as ALAN and acquired by Delivery Hero, Nerv is a tech company focused on automated customer service. We empower businesses to scale their transaction automation, improving customer experiences thro
Highlights
$10,000+
Min Project Size
50-249
Employees
Montevideo, Montevideo, Uy
Services Provided+4 Services
23% Custom AI Chatbot Development
10% Conversational AI & Voice Assistant Development
17% Operational Process Consulting
14% Customer Experience (CX) Strategy
AI Summary
“Hikko, formerly Nerv, delivers AI-driven automated customer service solutions worldwide, integrating self-service and human support to enhance customer experiences, sales, and operational efficiency across industries.”
IT TO WEB
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IT To Web is a results-oriented agency that takes pride in delivering exceptional outcomes for our clients. As a premier digital marketing firm, we utilize cutting-edge tools and have a proven track record in areas such as branding, website design and development, managed social media, SEO, and more
Highlights
$1,000+
Min Project Size
50-249
Employees
Services Provided+12 Services
12% E-Commerce Development
8% Mobile App Development (iOS & Android)
6% Product UX Strategy
2% Mobile App UI Design
AI Summary
“IT To Web is a digital marketing agency specializing in branding, website design, SEO, and social media management, delivering innovative solutions to drive business growth and client success.”
kaaymedia
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Kaaymedia is a comprehensive sales and marketing agency dedicated to helping you expand your business. Our team is made up of experienced sales and marketing experts with expertise in IT sales, marketing, branding and advertising, digital marketing, graphic design, video production, and communicatio
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
2-9
Employees
Cluj-Napoca, Cluj, Ro
Services Provided+9 Services
7% Marketing Collateral Design
4% Logo Design
3% Graphic Design
6% Brand Identity Design
AI Summary
“Kaaymedia is a professional sales and marketing agency offering tailored strategies, digital marketing, branding, design, SEO, and web development to drive sustainable business growth.”
Axis Global Co Agency
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Australia's Leading Business Growth Specialists Elevate your business with our acclaimed expertise. We deliver tangible results through comprehensive marketing and development strategies guided by Braeden Rhys, a multi-award-winning entrepreneur and recognized top 100 business expert. We focus on se
Highlights
$50,000+
Min Project Size
$150+/hr
Avg Hourly Rate
10-49
Employees
Darlinghurst, New South Wales, Au
Services Provided+15 Services
12% Operational Process Consulting
5% Change Management Consulting
4% Marketing Collateral Design
4% Graphic Design
AI Summary
“Axis Global Co Agency specializes in comprehensive business growth, offering consulting, branding, digital marketing, content creation, customer support, and video production to enhance client success.”
Blue Valley Marketing
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Since its establishment in 1991, Blue Valley Marketing has been assisting businesses in both B2B and B2C sectors. With five locations in the US (Midwest) and South Africa, staffed by dedicated, fully qualified employees, we prioritize building trusting partnerships with our clients. Over the years,
Highlights
$5,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
250-999
Employees
Kansas, Us
Services Provided+8 Services
12% Customer Support Outsourcing
5% Live Chat & Chatbot Implementation
3% Escalation Management Process Design
3% Voice of Customer (VoC) Programs
AI Summary
“Blue Valley Marketing delivers comprehensive inbound and outbound contact center services, integrating innovative strategies to enhance client satisfaction, boost revenue, and reduce operational costs across diverse industries.”
Trupp Global
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Trupp Global: Your Reliable Outsourcing Partner Trupp Global is a modern outsourcing company dedicated to helping start-ups and small to medium-sized businesses with its customer-focused, performance-oriented BPO services. Based in Bangalore, India, we offer tailored outsourcing solutions that impr
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Bengaluru, Karnataka, In
Services Provided
30% Offshore Back-office Services
30% Content Moderation Services
30% Data Annotation Services
10% Customer Support Outsourcing
AI Summary
“Trupp Global is a Bangalore-based outsourcing firm offering comprehensive BPO services, including customer support, back-office, software development, and specialized solutions to optimize small and medium business operations.”

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