ExpertCallers

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2002

Year Founded

ABOUT EXPERTCALLERS

Delivering Value to Every Interaction

ExpertCallers is a worldwide provider of customer relationship management and contact center solutions, assisting businesses in fostering meaningful interactions with customers and cultivating long-term loyalty. As a division of Flatworld Solutions, the company has been offering scalable, process-driven support services since 2002. Built on a strong foundation of operational excellence, ExpertCallers combines structured workflows with Lean Six Sigma (LSS) methodologies to ensure consistency, efficiency, and ongoing improvement in every interaction. What started as a small team catering to a few clients has transformed into a global enterprise supporting businesses across various continents. This expansion has been fueled not only by growth but also by a systematic approach to operations, a proficient workforce, and a long-term dedication to client success. Currently, ExpertCallers provides a wide range of contact center services, including inbound and outbound support, technical help, telemarketing, CATI, email, and chat, through both traditional methods and AI-enhanced models. By merging human expertise with intelligent automation, the company helps organizations boost customer engagement, enhance operational efficiency, and deliver consistent, high-quality experiences on a large scale.

Languages Spoken

English

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2002

Year Founded

Services

Focus

Industries

Clients

Services Provided+2 Services

10% Change Management Consulting

9% Customer Experience (CX) Strategy

3% Market Research & Competitive Intelligence

4% Operational Process Consulting

15% Customer Support Outsourcing

8% Customer Success Program Design

2% Help Center & Knowledge Base Development

17% Outbound Lead Generation

About the Team

OUR STORY

Our Narrative ExpertCallers offers scalable, process-oriented call center operations aimed at enhancing customer retention. Our goal is to become a reliable global partner that provides measurable results for our clients. Our processes are driven by Lean Six Sigma principles, ensuring ongoing improvement, data-informed decision-making, and organized AI-supported workflows that incorporate human oversight.

Portfolio

Alberta Insurance Council

Unknown

The Client: The Alberta Insurance Council is the governing body authorized to issue licenses to insurance agents, brokers, and independent adjusters within Alberta, as mandated by provincial legislation. The Requirement: Insurance agents and adjusters in Alberta must renew their certificates of authority each year with the council. The client sought a partner to manage calls and voicemails from agents and adjusters needing further assistance with their 2016 license renewals. Result: Accurately forecasting call volumes was crucial to meeting the client’s answering requirements. To achieve this, we gathered historical data and developed an ideal predictive model to estimate daily call traffic to the call center, which allowed for effective staffing and scheduling. In addition, we implemented a workforce management solution to enhance agent scheduling, optimize occupancy rates, and improve adherence to schedules. We also provided agents access to a dashboard within the call center software that offered real-time insights into answering speed and historical performance metrics, motivating agents to meet the answering threshold. Benefits: By tailoring our services to the council's specific needs, we managed over 8,800 incoming calls each day, achieving a successful answer rate exceeding 95%.

Smart Foam Insulation

Unknown

Smartfoam is a home refurbishment company in the UK that focuses on creating environmentally friendly and cost-effective roofing solutions. **The Need** The client aimed to grow its customer base and required a partner to manage its contact center operations. They sought to increase face-to-face appointments with homeowners and customers, prompting them to contact us for the development and implementation of a successful telemarketing strategy. **Outcome** We worked with the client to define their data capture needs and established a program to gather this data, ensuring that the likelihood of errors was minimized during the process. Following this, we undertook a thorough data cleansing procedure, where we reviewed, updated, and removed duplicates from the contact list. Additional audits allowed us to identify and correct minor inaccuracies, resulting in a high-quality data set. We then trained our agents on unique selling proposition (USP)-based techniques to convert customer interest into appointments. **Advantages** The positive results were evident almost immediately after project execution began. Within a short period, we achieved a: 50% increase in appointment settings, 30% improvement in sales closure rates, and nearly 30% reduction in operating costs. After successfully completing the pilot project, the client expanded the team from 10 to 30 resources.

Sahai Life

Unknown

Sahai Life is a global firm based in the UK, dedicated to empowering individuals to assist in providing essential safety and emergency care. By utilizing wearable technology and IoT, the company seeks to improve the accessibility of emergency medical services. **The Requirement:** The client reached out to us for both inbound and outbound customer support. The tasks included managing the third tier of support for critical situations and following up with customers to resolve any open or pending issues. **Benefits:** Our solution enabled the client to deliver effective 24/7 contact center support to its customers. Additionally, it was cost-effective, allowing the client to increase profits through savings. Initially, the client signed up for a one-month trial, but before it ended, they decided to extend the contract and add more resources for improved customer service. For additional information, visit: https://www.expertcallers.com/case-studies/effective-inbound-and-outbound-support-for-a-uk-based-safety-promotion-company.php

Projects & Clients

Project Size & Rate

Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Pricing Snapshot

Min Project Size

$1,000+

Avg Hourly Rate

< $25/hr

Cost Rating

N/A

What Clients Have Said

"ExpertCallers delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

PROJECT BUDGETS

No budget data yet — reviewers either haven't shared a project budget or kept theirs confidential.

Select a service

Change Management Consulting

Customer Experience (CX) Strategy

Market Research & Competitive Intelligence

Operational Process Consulting

Customer Support Outsourcing

Customer Success Program Design

Help Center & Knowledge Base Development

Outbound Lead Generation

Appointment Setting Services

Email & Newsletter Copywriting

Industry Recognitions

Best Customer Support Outsourcing Companies

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Top Call Canter Companies in USA

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Top 5 B2B Appointment Setting Companies (2026)

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