ModSquad
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Overview
10000+
Employees
2007
Year Founded
ABOUT MODSQUAD
Customer Experience Services for the Best Brands
ModSquad is a leader in the Customer Experience (CX) Service sector. Renowned brands worldwide rely on us for outsourced customer support, content moderation, trust and safety, community management, and social media services. Save money while achieving greater results. Since 2007, we have redefined traditional outsourcing by embracing remote work and avoiding the use of lifeless cubicles in call centers. We protect our distributed team through Cubeless, our innovative security platform currently pending patent. Our services are billed by the hour, allowing you to avoid the burden of inefficient full-time employees. Our team members, known as Mods, possess such experience and empathy that calling them "agents" doesn’t do them justice – and that's why we refer to them as Mods!
LANGUAGES SPOKEN
English
HIGHLIGHTS
10000+
Employees
2007
Year Founded
Services
Focus
Industries
Clients
Services Provided+1 Services
40% Other IT Consulting and SI
10% BI & Big Data Consulting & SI
10% Generative AI
40% CRM Consulting and SI
100% Digital Strategy
100% Operational Process Consulting
70% Customer Support Outsourcing
30% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Founded in 2007 by a Silicon Valley lawyer with a passion for moderating online communities, our company has been at the forefront of customer experience (CX) innovation for nearly two decades. As pioneers in trust, safety, and community management, we've revolutionized content moderation and customer support, moving beyond traditional call centers. Originally known as Metaverse Mod Squad in the UK, we embraced remote work early, establishing a global network of skilled professionals known as Mods—the top 1% of CX talent who engage authentically within communities rather than following scripts. We've also developed a secure remote workspace platform powered by Cubeless. Committed to excellence and community, we continue to lead in creating safe, engaging digital experiences while supporting causes like Extra Life.
