Top Government Customer Support Outsourcing Companies

Discover Customer Support Outsourcing companies serving the Government industry. Compare services, pricing, and capabilities to find the right partner on Edverise.

How this list is built

We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

151 Companies

Top Government Customer Support Outsourcing Companies

First Point Communications
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First Point Communications supports sales teams by arranging scheduled phone meetings with prospective clients, enabling them to concentrate on closing deals. Our professional marketing services platform provides powerful B2B lead generation and sales appointment-setting programs tailored for techno
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Ensenada, Baja California, Mx
Services Provided
50% Customer Support Outsourcing
32% Outbound Lead Generation
18% Appointment Setting Services
AI Summary
“First Point Communications offers expert B2B lead generation, appointment setting, and customer support across global markets, empowering technology firms to focus on sales and growth since 2014.”
Telecom, Inc.
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Telecom, Inc. is a leading provider of outsourced contact center solutions located in the San Francisco Bay Area, operating since 1993 as a privately held company. We are a mid-sized boutique provider, delivering both the personalized service our partners require and the capacity to accommodate thei
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Oakland, California, Us
Services Provided
50% Customer Support Outsourcing
30% Outbound Lead Generation
20% Appointment Setting Services
AI Summary
“Telecom, Inc. is a U.S.-based boutique provider of tailored contact center solutions, offering 24/7 multilingual customer service, sales, and support to diverse industries since 1993.”
RIGHT-AWAY CONSTRUCTION CORP
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Right-Away Construction Corp provides complete remodeling services throughout the five boroughs. Our labor comes with a five-year warranty. We renovate all types of residential spaces in New York, managing every stage from initial concept to final execution. Our team includes the city's finest carpe
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
2-9
Employees
Queens, New York, Us
Services Provided+1 Services
50% Customer Support Outsourcing
33% Home Renovation Services
6% Carpentry
6% Electrical Services
AI Summary
“Right-Away Construction Corp offers comprehensive remodeling services in New York City, managing full projects with skilled tradespeople and a five-year labor warranty, ensuring quality and customer satisfaction.”
Matrix MSP
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Matrix MSP is a prominent IT consulting and managed services provider located in Washington DC, Maryland, and Virginia, catering to small and medium-sized businesses as well as non-profit organizations. We offer a range of services, including IT helpdesk support (both remotely and on-site), system m
Highlights
$1,000+
Min Project Size
$100-149/hr
Avg Hourly Rate
10-49
Employees
Alexandria, Virginia, Us
Services Provided+3 Services
5% BI & Big Data Consulting & SI
20% Cloud Consulting & SI
8% ERP Consulting and SI
8% IT Staff Augmentation
AI Summary
“Matrix MSP provides tailored IT consulting and managed services including helpdesk support, system monitoring, disaster recovery, cybersecurity, and cloud migration for SMBs and nonprofits.”
Contact Center Solutions
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We focus on handling incoming and outgoing calls, providing email assistance, offering chat support, and managing data entry tasks.
Highlights
$25,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Quatre Bornes, Mu
Services Provided
50% Customer Support Outsourcing
50% Data Entry
AI Summary
“Contact Center Solutions specializes in managing customer interactions through calls, emails, chat support, and data entry, delivering comprehensive communication and service management.”
WorkStaff360
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WorkStaff360 was established to transform global recruitment and address the increasing demand for highly skilled remote professionals across various industries. While the tech sector commonly used outsourcing, businesses in real estate, e-commerce, healthcare, and other fields faced challenges in f
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Toronto, Ontario, Ca
Services Provided+1 Services
50% Customer Support Outsourcing
28% Virtual Assistant Services
9% Recruitment & Staffing Services
8% Sales Services
AI Summary
“WorkStaff360 connects businesses worldwide with vetted remote professionals across diverse sectors, including administrative, sales, marketing, finance, healthcare, and multilingual support, enabling scalable growth.”
Hoory AI
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Hoory AI is a cutting-edge virtual assistant powered by artificial intelligence, aimed at optimizing customer communication and resolving the difficulties often faced in customer service. Available around the clock without interruption, Hoory AI guarantees an impeccable user experience, eliminating
Highlights
50-249
Employees
Services Provided
15% Generative AI
25% Conversational AI & Voice Assistant Development
10% Custom AI Chatbot Development
50% Customer Support Outsourcing
AI Summary
“Hoory AI is an advanced virtual assistant leveraging AI, machine learning, and natural language processing to optimize customer service, automate tasks, and enhance multilingual communication across channels.”
DialAmerica
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At DialAmerica, we have over 60 years of experience in offering contact center outsourcing services to our clients. We provide a comprehensive suite of B2B and B2C services. By strategically combining contact center solutions with various marketing technologies, we ensure a smooth customer experienc
Highlights
$5,000+
Min Project Size
1000-9999
Employees
Mahwah, New Jersey, Us
Services Provided+1 Services
45% Customer Support Outsourcing
20% Customer Success Program Design
10% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
AI Summary
“DialAmerica, with over 60 years of expertise, delivers customized B2B and B2C outsourced contact center solutions that integrate marketing technologies to enhance customer experiences through human interaction.”
TingTing
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TingTing is an AI-driven communication platform designed for businesses and organizations in Nepal. It facilitates the automation and expansion of customer interactions via voice calls, SMS, surveys, and AI agents.
Highlights
10-49
Employees
Services Provided
34% Unified Communications Consulting & SI
33% SMS Marketing
33% Customer Support Outsourcing
AI Summary
“TingTing is an AI-powered communication platform in Nepal that enables businesses to automate and enhance customer engagement through voice calls, SMS, surveys, and AI agents.”
GCS Agents
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GCS is an outsourced contact center organization dedicated to facilitating effective communication with your customers. We operate voice and self-service channels to achieve your desired service levels in three distinct ways: 1) We carefully select and continuously train our associates through our F
Highlights
$50,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
250-999
Employees
Salisbury, Maryland, Us
Services Provided
33% Customer Support Outsourcing
7% Help Center & Knowledge Base Development
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
50% Operational Process Consulting
AI Summary
“GCS Agents is a global outsourced contact center providing multi-channel customer communication and back-office services, emphasizing personalized, empathetic interactions to enhance retention and brand loyalty.”

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