Top Telecommunications Escalation Management Process Design Companies

Discover top Escalation Management Process Design companies with proven expertise in the Telecommunications industry. Compare verified reviews, pricing, and capabilities to find the right partner on Edverise.

Ratings Updated: July 27, 2026

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17 Companies

Top Telecommunications Escalation Management Process Design Companies

SRG ASIA PACIFICProfile set up by Edverise AI
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SRG ASIA PACIFIC (SRG AP) is a comprehensive solution provider with over 25 years of expertise in Business Process Outsourcing (BPO), Knowledge Process Outsourcing (KPO), Information Technology Outsourcing (ITO), and Human Resource Outsourcing (HRO). SRG entered the Malaysian market aiming to enhanc…
Highlights
$10,000+
Min Project Size
250-999
Employees
Kuala Lumpur, Malaysia
Location
Services Provided+2 Services
70% Customer Support Outsourcing
30% Escalation Management Process Design
25% Business Model Design & Validation
35% Customer Experience (CX) Strategy
AI Summary
“No AI summary available for this company yet.”
Star ConsultantsProfile set up by Edverise AI
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Star Consultants is dedicated to assisting businesses in their growth and enhancing efficiency. We offer services tailored to your specific requirements. Our primary objective is straightforward: to simplify your work and boost effectiveness while achieving tangible outcomes. Whether you aim to save…
Highlights
$1,000+
Min Project Size
<25
Avg Hourly Rate
2-9
Employees
Services Provided+2 Services
100% Change Management Consulting
50% Customer Support Outsourcing
25% Escalation Management Process Design
25% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
AI Summary
“No AI summary available for this company yet.”
KSO ServicesProfile set up by Edverise AI
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Chez KSO Services, nous proposons un service client et un support informatique de haute qualité qui se démarquent de la concurrence : une excellence européenne à des prix compétitifs grâce à notre implantation au Cambodge. Établie en 2013, notre équipe est constituée exclusivement de techniciens fra…
Highlights
<25
Avg Hourly Rate
10-49
Employees
Nantes, France
Location
Services Provided+1 Services
70% Customer Support Outsourcing
20% Escalation Management Process Design
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
80% Managed IT Services
AI Summary
“No AI summary available for this company yet.”
PRGProfile set up by Edverise AI
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Project Resources Group (PRG), a top provider of business outsourcing and consulting services, delivers solutions in the cable, telephony, construction, and utility sectors. PRG focuses on back office processing, technical support, network infrastructure, application development, project and program…
Highlights
$1,000+
Min Project Size
<25
Avg Hourly Rate
250-999
Employees
Greenwood Village, Colorado, United States
Location
Services Provided+1 Services
60% Customer Support Outsourcing
25% Escalation Management Process Design
15% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
55% Appointment Setting Services
AI Summary
“No AI summary available for this company yet.”
Outcess SolutionsProfile set up by Edverise AI
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Outcess is a comprehensive customer engagement and business process outsourcing firm. We provide cutting-edge digital solutions that enhance the effectiveness of individuals, teams, and organizations. At Outcess, we recognize that digital technology is instigating a fundamental change in our lifesty…
Highlights
$1,000+
Min Project Size
25-49
Avg Hourly Rate
250-999
Employees
Lagos, Lagos, Nigeria
Location
Services Provided+12 Services
30% Cloud Consulting & SI
20% ECM Consulting and SI
25% ERP Consulting and SI
15% Unified Communications Consulting & SI
AI Summary
“No AI summary available for this company yet.”
SignificoProfile set up by Edverise AI
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Welcome to Significo – your reliable ally for multilingual customer support and customized BPO solutions throughout Europe. Located in Croatia, Significo provides outstanding customer experience services 24/7, 365 days a year, across all major communication platforms. Our team of native-speaking sup…
Highlights
$1,000+
Min Project Size
25-49
Avg Hourly Rate
50-249
Employees
Zagreb, Grad Zagreb, Croatia
Location
Services Provided+4 Services
20% Customer Success Program Design
10% Escalation Management Process Design
15% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
10% Help Center & Knowledge Base Development
AI Summary
“No AI summary available for this company yet.”
Kexxel BPOProfile set up by Edverise AI
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Select Kexxel-BPO to enhance your organization's efficiency, resources, and standing. With over 20 years of experience as a global frontrunner in Corporate Training, Kexxel delivers exceptional telephony standards to the BPO sector. Our regular updates, 24-hour monitoring tools, and clear communicat…
Highlights
$5,000+
Min Project Size
<25
Avg Hourly Rate
50-249
Employees
Services Provided+4 Services
40% Customer Support Outsourcing
20% Customer Success Program Design
15% Help Center & Knowledge Base Development
15% Live Chat & Chatbot Implementation
AI Summary
“No AI summary available for this company yet.”
Blue Valley MarketingProfile set up by Edverise AI
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Since its establishment in 1991, Blue Valley Marketing has been assisting businesses in both B2B and B2C sectors. With five locations in the US (Midwest) and South Africa, staffed by dedicated, fully qualified employees, we prioritize building trusting partnerships with our clients. Over the years,…
Highlights
$5,000+
Min Project Size
25-49
Avg Hourly Rate
250-999
Employees
Kansas, United States
Location
Services Provided+8 Services
35% Customer Support Outsourcing
15% Live Chat & Chatbot Implementation
10% Escalation Management Process Design
10% Voice of Customer (VoC) Programs
AI Summary
“No AI summary available for this company yet.”
Voxtron Middle East LLCProfile set up by Edverise AI
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Voxtron is a specialist in Customer Engagement and Digital Transformation powered by AI, assisting organizations in rethinking their customer interactions, improving operations, and speeding up growth. By integrating intelligent automation, data-driven insights, and advanced customer experience tech…
Highlights
$5,000+
Min Project Size
25-49
Avg Hourly Rate
50-249
Employees
Dubai, Dubayy, United Arab Emirates
Location
Services Provided+14 Services
15% AI Strategy & Roadmap Consulting
10% LLM Integration & Prompt Engineering
20% Custom AI Chatbot Development
10% Robotic Process Automation (RPA)
AI Summary
“No AI summary available for this company yet.”
Dialnest PTE LTDProfile set up by Edverise AI
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We are DialNest, a top provider of BPO, Call Center, and Tele-sales/Marketing services. Our strong team consists of more than 700 agents situated in 15 locations and 28 centers across the Philippines, assisting clients in the US, Canada, UK, Australia, New Zealand, UAE, and various parts of Asia.
Highlights
$1,000+
Min Project Size
<25
Avg Hourly Rate
50-249
Employees
Services Provided+3 Services
60% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
10% Escalation Management Process Design
AI Summary
“No AI summary available for this company yet.”

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