Top eCommerce Customer Support Outsourcing Companies

Discover Customer Support Outsourcing companies serving the eCommerce industry. Compare services, pricing, and capabilities to find the right partner on Edverise.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

524 Companies

Top eCommerce Customer Support Outsourcing Companies

M
Mensen Praten
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Mensen Praten is a U.S.-based provider of business process outsourcing (BPO) services, focused on areas such as customer support, technical assistance, virtual receptionist services, e-commerce support, and back-office tasks. Based in Rocky Mount, NC, we collaborate with expanding companies across v
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
2-9
Employees
Rocky Mount, North Carolina, Us
Services Provided
80% Customer Support Outsourcing
20% Customer Success Program Design
AI Summary
“Mensen Praten offers flexible BPO services including customer support, technical assistance, virtual receptionist, and back-office solutions, partnering with diverse sectors to enhance brand-aligned customer experiences.”
Tech Fi Technologies
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Tech Fi Technologies is a client-focused organization committed to delivering outstanding support and assistance to both our clients and their customers. Our call center is staffed by a team of trained professionals dedicated to providing superior service and ensuring customer satisfaction. We adopt
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Gurugram, Haryana, In
Services Provided
70% Customer Support Outsourcing
10% Content Moderation Services
20% Churn Analysis & Retention Strategy
AI Summary
“Tech Fi Technologies specializes in outsourced customer support, including inbound/outbound call center, content moderation, and virtual assistant services, enhancing operational efficiency and customer satisfaction.”
betii.ai
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We assist Shopify store owners in expanding their customer support teams using AI technology. Our AI agents are capable of making outgoing calls to customers, addressing their general inquiries, handling order questions, and processing refund and return requests.
Highlights
$1,000+
Min Project Size
2-9
Employees
Services Provided
28% Custom AI Chatbot Development
17% Conversational AI & Voice Assistant Development
5% AI Strategy & Roadmap Consulting
50% Customer Support Outsourcing
AI Summary
“betii.ai helps Shopify store owners scale customer support through AI agents that manage calls, answer inquiries, and process orders, refunds, and returns efficiently.”
IntelligentBee
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IntelligentBee is a European outsourcing partner specializing in Customer Support, Technical Support, IT Service Desk, and Trust & Safety. We collaborate with rapidly growing SaaS, Fintech, and E-commerce companies that seek dependable, high-quality support without the burden of creating large inter
Highlights
$5,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Iasi, Iasi, Ro
Services Provided
70% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
20% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
AI Summary
“IntelligentBee offers scalable, AI-enhanced outsourcing solutions in customer and technical support, IT service desk, trust & safety, and community management for SaaS, Fintech, and e-commerce firms.”
Paival Call Solutions
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Paival is a specialized multilingual customer experience partner that assists brands in providing customer support centered on human interaction while safeguarding revenue, in English, French, Spanish, and Creole. With our nearshore team synced to U.S. and Canadian time zones, we offer quicker respo
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50-249
Employees
Services Provided
80% Customer Support Outsourcing
20% Live Chat & Chatbot Implementation
AI Summary
“Paival Call Solutions offers multilingual, nearshore customer support in English, French, Spanish, and Creole, delivering empathetic, high-quality service with rapid onboarding and real-time quality assurance.”
Outsource Oasis
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Outsource Oasis is your reliable partner for premium Business Process Outsourcing (BPO) services. We assist companies in enhancing operations, minimizing expenses, and improving customer satisfaction through our customized outsourcing solutions. Our areas of expertise include customer support, techn
Highlights
$5,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10-49
Employees
Services Provided
70% Customer Support Outsourcing
10% Offshore Back-office Services
10% Accounting Services
10% Sales Development Representative (SDR) Services
AI Summary
“Outsource Oasis delivers tailored Business Process Outsourcing services, including customer support, technical assistance, and sales support, enhancing efficiency, reducing costs, and supporting scalable growth for businesses.”
Protel BPO
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Protel BPO, based in Belize City, Belize, is a premier locally-owned outsourcing company. Since its establishment in 2013, it has been providing outstanding inbound and outbound omnichannel contact center services of the highest caliber. Protel BPO is known for offering cost-effective solutions, exc
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Belize City, Belize, Bz
Services Provided
70% Customer Support Outsourcing
10% Help Center & Knowledge Base Development
20% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
AI Summary
“Protel BPO, a Belize-based outsourcing firm, delivers comprehensive inbound and outbound contact center services with exceptional training, cost-efficiency, and a client-focused approach fostering loyalty and business growth.”
HelpSquad
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HelpSquad is a managed customer service and virtual assistant firm catering to various sectors, including healthcare, e-commerce, SaaS, legal, and real estate. Recognized as a Top Customer Service Outsourcing Company for 2025 by The CX Lead and a leading BPO, Top Email Support Services Company, and
Highlights
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250-999
Employees
Doylestown, Pennsylvania, Us
Services Provided
60% Customer Support Outsourcing
25% Live Chat & Chatbot Implementation
15% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
AI Summary
“HelpSquad provides 24/7 managed customer service and virtual assistant solutions across healthcare, e-commerce, SaaS, legal, and real estate with scalable, AI-assisted human support.”
Stafford Communications Group
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Stafford Communications Group is a company that specializes in customer experience management, dedicated to providing top-notch customer contact center services for our client partners throughout North America. With offices in the U.S. and Canada, we assist internal customer care teams in managing c
Highlights
$1,000+
Min Project Size
50-249
Employees
New Providence, New Jersey, Us
Services Provided
66% Customer Support Outsourcing
23% Offshore Back-office Services
11% Sales Development Representative (SDR) Services
AI Summary
“Stafford Communications Group, a Certified Woman-Owned Business, provides outsourced multi-channel customer contact center services across North America, specializing in compliance, e-commerce, and social media support.”
Top Customer Service
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Over the last ten years, we have provided outstanding service experiences for startups, growing companies, and Fortune 500 brands worldwide. As an award-winning customer experience firm, we are relied upon by industry leaders such as Lenovo, DoorDash, ClassPass, and Getaround. Our expertise spans va
Highlights
$1,000+
Min Project Size
250-999
Employees
Brooklyn, New York, Us
Services Provided
65% Customer Support Outsourcing
15% Data Annotation Services
10% Offshore Back-office Services
10% Content Moderation Services
AI Summary
“Top Customer Service is an award-winning global firm delivering scalable, multilingual customer experience solutions across industries, driving loyalty, growth, and brand integrity for startups to Fortune 500s.”

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