Worldwide Call Centers
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
2 - 9
Employees
1998
Year Founded
ABOUT WORLDWIDE CALL CENTERS
Sourcing...Simplified
Worldwide Call Centers is a global consulting firm specializing in call center outsourcing. With a unique network of more than 100 call center agencies across over 25 countries, we provide complimentary consulting services to help clients assess their needs and partner with the most suitable agencies for their requirements. Our clientele includes Fortune 500 companies as well as small businesses in the US, UK, Canada, Germany, Australia, and other locations.
LANGUAGES SPOKEN
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
2 - 9
Employees
1998
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Customer Support Outsourcing
10% Customer Success Program Design
10% Help Center & Knowledge Base Development
10% Live Chat & Chatbot Implementation
20% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Worldwide Call Centers operates within the fast-paced and ever-evolving call center industry, which faces constant changes in technology, legislation, labor markets, and customer expectations. Founded and led by Matthew C. Ahlers, the company leverages extensive industry expertise, supported by seasoned advisors Sondra J. Short and Darren Dather, to provide tailored solutions to diverse clients ranging from Fortune 500 firms to emerging direct marketers. With a deep understanding of the sector's complexities and challenges, Worldwide Call Centers serves as a trusted partner, offering services in sales outsourcing, customer support, lead generation, and business process outsourcing. Clients can engage with the team through complimentary strategy sessions to optimize their call center operations effectively.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
