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World Performance Group Srl

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Overview

$5,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2012

Year Founded

ABOUT WORLD PERFORMANCE GROUP SRL

ECCCSA19 Best-3 Small Contact Centres in Europe

World Performance Group is a BPO partner that offers Customer Service support, specializing in programs with fewer than 100 seats. Our experienced management team has worked with renowned companies like LEGO, GM/Opel, and Motorola. We adopt a "hands-on" and personalized approach to customer support, emphasizing value addition to enhance your business processes. We deliver "best practices" at competitive prices, ensuring we meet our customers' needs. In 2018, we were recognized as one of the top three small contact centers in Europe at the ECCCSA - European Customer Service and Contact Centre Awards. In 2019, we received three nominations for Best Small Contact Centre, Best New Contact Centre, and Best Partnership with Formula 1, ultimately winning the Bronze Award for Best New Contact Centre. World Performance Group provides customized solutions with a focus on multilingual programs ranging from 3 to 75 agents. We offer inbound and outbound eCommerce services as well as outsourced telemarketing. Our diverse language capabilities distinguish us from other contact centers, enabling our clients to tap into multilingual market opportunities. WPG also provides omni-channel contact center solutions for both business-to-business and business-to-consumer services, helping clients achieve their market objectives.
LANGUAGES SPOKEN
EnglishRomanian
HIGHLIGHTS

$5,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2012

Year Founded

Services
Focus
Industries
Clients
Services Provided
80% Customer Support Outsourcing
20% Customer Success Program Design

About the Team

OUR STORY
Since its founding in 2012 in Bucharest, World Performance Group has grown from a small team into one of Romania's premier BPO providers, delivering award-winning multilingual customer support, technical helpdesk, and call center services. Serving startups and enterprises across Europe and beyond, the company offers 24/7 assistance in English, Romanian, French, Spanish, and Italian. Leveraging Romania's strategic location, highly educated workforce, and competitive costs, World Performance Group emphasizes quality, operational excellence, and integrity. The firm partners closely with clients, tailoring solutions to diverse industries like e-commerce, technology, and healthcare. Committed to continuous innovation and employee development, their agile, customer-focused approach ensures consistent service excellence and lasting business success.

Projects & Clients

Project Size & Rate
Minimum Project Size

$5,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

DV24 Offices, Building B, 5th Floor, District 2

Bucuresti, Bucuresti, Romania 077190
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