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Touchstone BPO

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Overview

$50,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2002

Year Founded

ABOUT TOUCHSTONE BPO

Quality Delivered, Value Assured

For over two decades, Touchstone has been offering contact and call center solutions to help growing businesses thrive and enhance quality. The company’s founder and legendary entrepreneur, Tom Slone, established high standards for call center leadership during his tenure as CEO from 2003 to 2017. Almost every call center in Pakistan has its leadership trained at Touchstone. Currently, Touchstone operates as a U.S. corporation with five facilities around the globe, having evolved into a data-driven, AI-focused enterprise that fosters innovation, efficiency, and scalability for clients worldwide. We connect individuals with the data, technologies, and processes necessary to enhance and simplify lives. Committed to the idea that excellence comes from combining top-tier talent, exceptional training, and a steadfast dedication to quality, Touchstone collaborates with leading industry companies to provide remarkable customer experiences at every "touchpoint." By harmonizing people, processes, and technology, we ensure that every interaction helps shape the future.
Languages Spoken
English
HIGHLIGHTS

$50,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2002

Year Founded

Services
Focus
Industries
Clients
Services Provided+1 Services
13% Customer Support Outsourcing
4% Live Chat & Chatbot Implementation
4% Help Center & Knowledge Base Development
5% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
15% Outbound Lead Generation
10% Appointment Setting Services
17% Other IT Consulting and SI
7% IT Staff Augmentation

About the Team

OUR STORY
Touchstone Communications is a people-centric digital and business solutions company dedicated to fostering organizational growth through trustworthy, transparent, and high-performing partnerships. With a team of strategists, developers, designers, analysts, and customer experience experts, the company emphasizes clarity, speed, and dependable execution, avoiding fleeting trends in favor of long-lasting systems. Their mission centers on delivering scalable, straightforward solutions with unwavering quality and open communication. Operating as an extension of their clients' teams, Touchstone prioritizes integrity, discipline, ownership, excellence, and enduring partnerships. Founded with a commitment to quality and long-term success, they serve over 25,000 esteemed brands, ensuring compliance is foundational, enabling businesses to advance swiftly and securely.

Projects & Clients

Project Size & Rate

Minimum Project Size

$50,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

9800 Hillwood Pkwy Suit 140Fort Worth, TX 76177, USA

Fort Worth, Texas, United States 76177
Headquarters

Suite 212, Second Floor, Evacuee Trust Complex, Agha Khan Rd, F-5, Islamabad, Islamabad Capital Territory 44000 44000

Islamabad, Islamabad Capital Territory, Pakistan 44000