SN Holdings SA

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Overview

$100,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2019

Year Founded

ABOUT SN HOLDINGS SA

The Future is Now

Our primary focus is in the Information and Communications Technology (ICT) industry. We excel in areas such as Contact Centre (CRM) Solutions, Solution Development, Project Management, Networking, Web and Application Development, and Graphic Design. Being an ICT-oriented company, we take pride in providing innovative, customized solutions and dependable support aimed at improving business communication, efficiency, and customer satisfaction.

Languages Spoken

English

HIGHLIGHTS

$100,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

2019

Year Founded

Services

Focus

Industries

Clients

Services Provided

100% Customer Support Outsourcing

About the Team

OUR STORY

Our Narrative: Extensive Industry Knowledge: With many years in the contact center sector, we have gained valuable insights into industry trends, challenges, and best practices. This expertise allows us to provide outstanding solutions customized to meet our clients' unique requirements. At SN Holdings Contact Centre, we are committed to supporting our clients' success by offering exceptional customer experiences that foster loyalty, satisfaction, and growth. Reach out to us today to discover how we can enhance your customer service to new levels.

Portfolio

Reference

Unknown

To Whom It May Concern, I am writing to offer a reference for SN Holdings (Pty) Ltd, which has been contracted by Telkom SA to provide contact centre services for the KwaZulu-Natal (KZN) Department of Transport. I am happy to report our positive experience with their professional and efficient services, which have been essential to our ongoing project through 2027. This initiative aims to create a provincial Contact Centre that centralizes communication between the KZN Department of Transport and its citizens across all divisions. It features an IVR system to handle calls to a toll-free number, ensuring smooth communication via several channels, including phone calls, email, and WhatsApp, ultimately improving service delivery and accessibility. SN Holdings has shown outstanding skills in managing this complex project, all while maintaining top-notch security without any breaches or data leaks. They have adhered strictly to the Protected Disclosure Act and the Protection of Personal Information Act, guaranteeing high confidentiality and data protection standards. Given our experience, I wholeheartedly recommend SN Holdings (Pty) Ltd for any similar projects. Their dedication to excellence and customer satisfaction makes them an invaluable partner in any initiative. Contactable Reference: Name: Johan Botha Position: Account Executive Contact Information: +27 (0) 31 560 9247 F: +27 (0) 86 478 9534 C: +27 (0) 81 378 3565 Sincerely, Johan Botha

Contact Centre - DoT

Department of Transport KwaZulu Natal of Transport

SN Holdings is a Business Process Outsourcing (BPO) and Contact Centre solutions provider based in South Africa, serving both government and private sector clients. We have a demonstrated history of delivering services to the KwaZulu-Natal Department of Transport and other stakeholders, blending local knowledge with international standards to achieve measurable outcomes. Our contact centres are scalable and multilingual, offering support in English, isiZulu, and various other South African languages, all backed by proficient agents, solid infrastructure, and cutting-edge technology. With a capacity of over 50 seats, our facilities are designed to expand alongside our clients' needs, providing flexible engagement models customized for each business. At SN Holdings, we prioritize: Customer-Focused Service: Improving the customer experience with professional call management, back-office assistance, and omnichannel solutions. Cost-Effective Outsourcing: Competitive pricing from South Africa paired with top-quality talent, ensuring significant cost savings without sacrificing quality. Demonstrated Reliability: Expertise in managing government projects, operations focused on compliance, and excellence in service delivery. Flexible Solutions: From initial pilot projects to large-scale operations, we are quick to adjust to client demands. Whether you require customer support, back-office processing, technical support, or campaign management, SN Holdings offers the right personnel, processes, and technology to drive your business forward.

Projects & Clients

Project Size & Rate

Minimum Project Size

$100,000+

Average Hourly Rate

$25 - $49/hr

Pricing Snapshot

Min Project Size

$100,000+

Avg Hourly Rate

$25 - $49/hr

Cost Rating

N/A

What Clients Have Said

"SN Holdings SA delivers quality projects within budget and timeline expectations based on verified client feedback."

Based on verified reviews and internal benchmark data

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Customer Support Outsourcing

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