Simply Contact
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2013
Year Founded
ABOUT SIMPLY CONTACT
Support Operations Partner for Complex Industries
Simply Contact serves as a partner for customer support operations in industries that are complex, regulated, and have high expectations. Established in 2013, we employ over 700 agents in Poland, Romania, Bulgaria, Slovakia, the Czech Republic, Moldova, and Ukraine. Our European presence guarantees access to well-educated talent, a Western business mindset, and cost structures that leverage the region's competitive advantages. We create and manage customized support operations, which include workflow design and escalation logic, alongside integrating AI where it can significantly enhance results. Each project is tailored to align with the specific product, customer journey, and risk profile of our clients. Our clientele includes companies like Wizz Air, Bolt, Metro, Deloitte, Ditto Music, and Yves Rocher. We specialize in sectors such as travel and aviation, fintech, e-commerce, SaaS, mobility, and healthcare—industries where a failure in support can directly affect revenue, compliance, and brand reputation. If your support operations are becoming more complex and you need a partner with significant operational expertise, we’d love to discuss further!
Languages Spoken
EnglishSpanishArabicRussianGermanFrenchItalianPolishUkrainianRomanianDutchCzech
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2013
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Our Narrative
Simply Contact was established in 2013 driven by a straightforward concept: customer support should be seen as a thoughtfully designed operation rather than just a numbers game. This philosophy influences every project we undertake. We recruit skilled, multilingual experts from across Europe—individuals who possess the industry expertise that challenging environments require. For example, at Ditto Music, 85% of our agents are musicians, as expertise in this area cannot be cultivated quickly. This approach results in internal ownership delivered at the efficiency and expense of a European model.
TEAM PHOTOS
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
