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RPM BPO

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2021

Year Founded

ABOUT RPM BPO

Inbound, outbound, English + Spanish, nearshore

Our objective is to assist organizations in accelerating their growth and expanding operations while improving the lives of countless workers globally. Our team possesses strong English skills and fluency in Spanish, enabling our client organizations to establish genuine connections with their customers. We take pride in our core values, which we believe set us apart from our competitors. Our values include: prioritizing people—treating individuals well and investing in them; leadership—serving as the foundation of all we do; a growth mindset—always striving for new challenges; and a standard of excellence—committing to outstanding work and taking pride in it every day. Our team is made up of diverse individuals—young professionals, single parents, musicians, former athletes, chefs, artists—but most importantly, we are honest, hardworking individuals just like you, eager to improve our lives through meaningful work. The benefits of RPM nearshoring include:
LANGUAGES SPOKEN
English
HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

50 - 249

Employees

2021

Year Founded

Services
Focus
Industries
Clients
Services Provided
70% Customer Support Outsourcing
30% Customer Success Program Design
50% Outbound Lead Generation
30% Appointment Setting Services
20% Lead Scoring & Qualification

About the Team

OUR STORY
RPM, headquartered in Silicon Valley, embodies the spirit of innovation and startup culture ingrained in the Valley's history of growth and disruption. More than a typical outsourcing firm, RPM partners with clients to drive growth and navigate the challenges of scaling their businesses, leveraging deep expertise to ensure long-term success. Valuing its people highly, RPM fosters a positive work environment, reflected in an impressive 82% retention rate and competitive pay, roughly 10% above market averages. With nearshore offices in Colombia and the Dominican Republic, RPM taps into vibrant talent pools experienced in various sectors. Committed to values such as people-first, leadership, a growth mindset, and excellence, RPM offers scalable outsourcing solutions in customer service, sales, and back-office operations to elevate businesses globally.

Projects & Clients

Project Size & Rate
Minimum Project Size

$1,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

111 North Market Street

San Jose, California, United States 95113
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