Prialto

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Overview

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2008

Year Founded

ABOUT PRIALTO

Managed Virtual Executive Assistants for Teams

Prialto is a leading global provider of subscription-based executive virtual assistant services. Based in Portland, Oregon, we offer professional executive assistant solutions for a flat monthly fee, linking businesses worldwide with top-tier remote executive assistants. Our focus is on supporting executives with tasks such as calendar and schedule management, expense tracking, travel arrangements, sales assistance, and more. Our U.S.-based Engagement Managers work to continually enhance your service, while our skilled staff in the Philippines, Guatemala, and Kenya provide daily support. Our managed service guarantees reliable and proactive support, eliminating the need for you to deal with the challenges of hiring, training, and overseeing administrative roles. Additionally, each assistant is supported by trained backups who are familiar with your processes, ensuring you always have assistance. Prialto is dedicated to enhancing the productivity of everyone involved, from the executives who utilize our services to the employees who provide them. Discover what sets us apart.

Languages Spoken

EnglishSpanish

HIGHLIGHTS

$1,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2008

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Appointment Setting Services

39% Virtual Assistant Services

11% Administrative Services

About the Team

OUR STORY

Our Narrative We are Prialto, a team of trained, full-time virtual assistants and managers founded in Portland and operating globally. Since 2009, we have provided managed administrative and sales support, guided by our core values of Commitment, Ownership, Integrity, Learning, and Service (COILS). We recruit, train, and retain talented assistants from Latin America, Asia, and Africa to enhance the productivity of executives, teams, and organizations. Our growth achievements feature the establishment of centers in Manila and Nairobi, along with continued success in serving both enterprise and small to medium-sized businesses.

Portfolio

Eliminating Executive Assistant Turnover

Underscore VC

**The Challenge** James Orsillo serves as the Partner and Chief Financial and Operating Officer at Underscore VC, where providing executive support is part of his role. Upon reaching out to Prialto, Underscore had only one assistant managing the needs of six executives. Although James recognized the necessity for more support, he was hesitant about hiring and training new executive assistants, concerned they might leave. He remarked, “We’ve experienced the challenges of hiring and training staff only for them to leave, forcing us to start anew. The executive assistant role has always had high turnover in every company I've worked for, and I viewed Prialto’s model as a way to circumvent that issue.” Ultimately, he stated, “We aim to ensure that everyone has sufficient resources without increasing management overhead, and we needed a solution that could adapt to our specific needs.” He appreciated Prialto’s managed service model, which offers various options for customizing administrative support for different executives while also being scalable. **The Objective** To swiftly onboard executive assistants without the expenses and challenges associated with hiring, training, and managing frequent turnover. **Our Solution** Underscore began with two Productivity Assistants (PAs) tasked with scheduling executive meetings, coordinating travel, and managing expenses for two partners. One partner noted the significant value the PAs contributed beyond just calendar and expense management, including taking on project work, leading to their expansion. **Results** “We all appreciate how seamless the service is; we don’t need to concern ourselves with what the assistants are doing or their availability since there’s a backup team managing everything behind the scenes. The ability to add resources as workloads increase is incredibly valuable.” Achieving this seamless level of support took time. “You can't expect anyone to read your mind,” James explained. “I had to establish a regular check-in schedule, define objectives for learning and training, and follow up. Once I implemented that, the service truly became a lifesaver.”

Scaling Executive Support

CytomX Therapeutics

**The Challenge** Matt Paulson serves as the Development Chief of Staff at CytomX, where he oversees executive support. When Matt joined the company, its four internal executive assistants were tasked with supporting 20 executives, a situation that was becoming increasingly unmanageable. “Our internal assistants were overwhelmed, and tasks were falling through the cracks. We decided to partner with Prialto for scheduling, travel arrangements, and expense management.” The executive team at CytomX was expanding more quickly than the administrative team could accommodate. The lengthy process of recruiting, hiring, training, and managing new administrators—each assigned to three to five executives—was draining additional HR and management resources. CytomX was attracted to Prialto’s managed service model, where Prialto employs, trains, and oversees virtual assistants. CytomX executives simply communicate their needs to Prialto’s Engagement Managers, and the Productivity Assistants (PAs) ensure these tasks are completed. **The Objective** To increase administrative support for the executive team without increasing management burden. **Our Solution** “The managed service operates seamlessly,” Matt noted. “The Prialto assistants, their managers, and backup assistants collaborate efficiently in the background to handle various tasks. I don’t have to worry about who’s taking care of it; I just know it will be managed.” Prialto currently supports 11 CytomX executives by organizing meetings and handling travel and expense management, freeing up more than 600 hours each month for CytomX executives and administrators to focus on more strategic initiatives. “Personally, I love the service,” Matt stated. “Any task I request is completed by the end of the day.” He added, “Engaging with Prialto is an obvious choice; you gain a highly responsive service that you can depend on without the need for additional staff.” **Outcomes** “Prialto’s service has transformed our operations,” Matt remarked. The PAs have alleviated the workload of the international executive assistants and improved overall efficiency. “Our CFO was so pleased with the results that he wanted every executive in his department to have a Prialto assistant.”

Supporting Sales Teams

Ascendant FX

**The Challenge** As the Vice President of Enterprise Solutions at Ascendant, Rob Graham oversees the sales operations. The sales team faced challenges due to the heavy administrative workload—such as data analysis, email outreach, meeting scheduling, and reporting—which consumed hours each day. Additionally, recruiting, interviewing, hiring, training, and managing support staff would be time-intensive and demand more human resources and management involvement. To alleviate this burden, Ascendant sought assistance from Prialto. **The Objective** The aim was to increase top-line revenue. Ascendant desired to enable its sales team to dedicate more time to selling while avoiding extra management and HR costs. **Our Solution** Prialto's Personal Assistants (PAs) provide support to Ascendant’s sales team through data analysis, list creation, CRM data entry and management, lead follow-up, and appointment scheduling. They also create and maintain reports for each salesperson, which are sent to the COO. Rob remarked, “These tasks are essential to the sales process but can be time-consuming and tedious. The Prialto assistants help our sales executives focus on growth.” Initially starting with a few PAs, the collaboration expanded to assign one to each salesperson after realizing the benefits, and the team has embraced the service. “Best of all, they require minimal oversight from me or anyone else. We simply communicate our needs, and they manage it,” Rob noted. He collaborates directly with Prialto’s Engagement Manager, who trains PAs on new tasks as they are identified. “There’s so much happening behind the scenes that I don’t need to stress about,” Rob commented. **The Outcome** Beyond sales support, the assistants also manage scheduling, travel arrangements, and expense reports for Ascendant’s executives. “What I appreciate about this service is that it operates smoothly and needs very little supervision,” Rob explained. “The onboarding process was seamless, and having backup PAs for continuity—Prialto has thought of everything.”

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