PCN - Professional Communications Network
Profile set up by Edverise AISet Up By Edverise AI
Edverise AI built this profile by analyzing thousands of data points across the web. If you own this business, become an Edverise partner to manage and update your profile.
Overview
10 - 49
Employees
1989
Year Founded
ABOUT PCN - PROFESSIONAL COMMUNICATIONS NETWORK
Answering Service
At PCN, we fully understand the trust you place in us when it comes to your customers, and we take this responsibility to heart. This commitment motivates us to deliver exceptional customer service. How do we achieve this? It’s straightforward: we recruit outstanding operators, provide them with top-notch training, and retain them by treating them with respect. We recognize that in the realm of front-line customer service, happy employees benefit both us and our clients. For over 20 years, we’ve been delivering high-quality, cost-effective telecommunications services to doctors, lawyers, plumbers, businesses, government bodies, organizations, and various professionals. Professional Communications Network was established in Riverside, California, in 1990 by Charles White, who emphasized the values of quality customer service, integrity, and hard work. These principles have since been upheld by his two sons, Brian and Jeff White, who currently serve as Vice Presidents. Under their leadership, PCN has evolved from a simple telephone answering service into a premier call center recognized worldwide.
LANGUAGES SPOKEN
English
HIGHLIGHTS
10 - 49
Employees
1989
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Founded in 1990 by Charles White in Riverside, California, Professional Communications Network (PCN) has spent over two decades delivering high-quality, cost-effective telecommunications services to diverse professionals, including doctors, lawyers, and government agencies. Guided by values of honesty, hard work, and exceptional customer service, PCN evolved from a basic answering service into a world-class call center under the leadership of Charles's sons, Brian and Jeff White, the current Vice Presidents. Emphasizing quality over rapid expansion, PCN hires skilled operators, invests in thorough training, and fosters a positive work environment, understanding that happy employees lead to superior customer experiences. Committed to excellence, PCN prioritizes delivering outstanding service at a reasonable price, striving to be recognized as the best rather than the largest in the industry.
