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Patient Connect

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Overview

$5,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

1998

Year Founded

ABOUT PATIENT CONNECT

Every Call Answered. Every Patient Scheduled.

Patient Connect is a HIPAA-certified scheduling service designed for medical and dental practices, aimed at reducing missed calls, lowering hold times, and increasing patient appointments while alleviating pressure on front desk staff. Our U.S.-based scheduling team answers all incoming calls and directly inputs appointments into your EMR, adhering to your specific provider preferences accurately. We take care of everything from appointment requests and insurance verifications to rescheduling and triage routing, allowing your in-office staff to focus on patient care rather than phone management. We cater to a wide variety of practices across the U.S., including multi-provider clinics and large health systems, with extensive expertise in Epic and Athena systems. Whether you're dealing with staffing challenges, a surge in call volume, or simply aim to enhance the patient experience, we provide scalable and compassionate scheduling support that integrates smoothly with your team. Regain excellence at your front desk with Patient Connect.
LANGUAGES SPOKEN
English
HIGHLIGHTS

$5,000+

Min Project Size

$25 - $49/hr

Avg Hourly Rate

50 - 249

Employees

1998

Year Founded

Services
Focus
Industries
Clients
Services Provided
100% Appointment Setting Services
35% Credentialing Services
34% Healthcare Services
31% Administrative Services

About the Team

OUR STORY
Since 1998, Patient Connect has dedicated itself to transforming patient communication within healthcare. Recognizing persistent challenges such as long hold times, complex medical language, and rushed appointments, the company developed specialized patient scheduling solutions to bridge gaps between patients and providers. With a focus solely on medical industry needs, they built a trained network of remote medical receptionists skilled in the Epic® EMR system, offering personalized, empathetic support that fosters strong client relationships. Over two decades, Patient Connect has innovated patient-centric models, integrated advanced technology to improve satisfaction, expanded nationally, and played a crucial role during the COVID-19 pandemic. Committed to clear communication, continual growth, and quality service, they plan to introduce AI-driven support to further enhance responsiveness while maintaining compassionate care.

Projects & Clients

Project Size & Rate
Minimum Project Size

$5,000+

Average Hourly Rate

$25 - $49/hr

Locations

Headquarters

1541 Alta Drive

Fullerton, California, United States 18052
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