My Business Care Team (MyBCAT) is a HIPAA-compliant medical answering service tailored specifically for healthcare providers. We focus on sectors such as optometry, dental, veterinary, and urgent care. Here’s what sets us apart: - **Direct EHR Integration**: Appointments are seamlessly booked into your practice management system. - **Founded by a Healthcare Professional**: Our CEO, a practicing optometrist, developed this service after personally experiencing the frustration of missed patient calls. - **Healthcare-Trained Personnel**: Our staff is knowledgeable in medical terminology and effective patient communication. - **24/7 Live Answering**: We ensure there are no voicemails or automated responses—just real people assisting your patients. **Results**: On average, our clients recover over 40 appointments each month that would have been lost to voicemail. Since 87% of patients hang up when encountering a medical voicemail, we work to prevent that from happening. We serve more than 80 healthcare practices across the country, managing everything from appointment scheduling to after-hours triage and patient intake.