My Business Care Team
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Overview
$25,000+
Min Project Size
50 - 249
Employees
2022
Year Founded
ABOUT MY BUSINESS CARE TEAM
Never Miss a Patient Call Again
My Business Care Team (MyBCAT) is a HIPAA-compliant medical answering service tailored specifically for healthcare providers. We focus on sectors such as optometry, dental, veterinary, and urgent care. Here’s what sets us apart:
- **Direct EHR Integration**: Appointments are seamlessly booked into your practice management system.
- **Founded by a Healthcare Professional**: Our CEO, a practicing optometrist, developed this service after personally experiencing the frustration of missed patient calls.
- **Healthcare-Trained Personnel**: Our staff is knowledgeable in medical terminology and effective patient communication.
- **24/7 Live Answering**: We ensure there are no voicemails or automated responses—just real people assisting your patients.
**Results**: On average, our clients recover over 40 appointments each month that would have been lost to voicemail. Since 87% of patients hang up when encountering a medical voicemail, we work to prevent that from happening. We serve more than 80 healthcare practices across the country, managing everything from appointment scheduling to after-hours triage and patient intake.
Languages Spoken
English
HIGHLIGHTS
$25,000+
Min Project Size
50 - 249
Employees
2022
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
MyBCAT was born from a personal need to rescue a healthcare practice overwhelmed by phone and staffing issues. Leveraging years of operational insights from Dell and Cleveland Clinic, and certification in Lean Six Sigma, the founder identified solutions to systemic inefficiencies. Through advanced studies in organizational development, MyBCAT learned to build thriving teams. Facing operational chaos at Classic Vision Care, a full-service optometry group in Atlanta, they innovated by employing skilled healthcare professionals remotely from the Philippines, ensuring proficiency in intake, scheduling, and billing. Today, MyBCAT serves over 70 healthcare practices, maintaining enterprise-grade HIPAA compliance with US-based leadership, continuous quality assurance, and an ownership mentality. They don't just provide services—they become an integral extension of each practice, delivering data-driven, tested, and trusted healthcare operations.
Projects & Clients
Project Size & Rate
Minimum Project Size
$25,000+