Leverage Contact Center
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50 - 249
Employees
2018
Year Founded
ABOUT LEVERAGE CONTACT CENTER
Leverage - The Power of Communication
Leverage Contact Center is a global outsourcing company specializing in contact center and customer experience (CX) services, with teams located in Portugal and Angola. With over eight years of experience, we assist our clients in delivering exceptional customer service through omnichannel support, back-office operations, CX consulting, and customized training programs. Our adaptable and scalable approach enables us to create tailored solutions that meet each client's specific requirements, enhancing efficiency and customer satisfaction. We serve a variety of sectors, including banking, insurance, utilities, telecommunications, retail, healthcare, transportation, aviation, FMCG, and e-commerce, providing full outsourcing, hybrid, or software licensing options. We offer services in Portuguese, Spanish, English, and several other languages. By utilizing advanced technologies and AI-driven platforms, we optimize operations, streamline workflows, and deliver actionable insights that enhance customer relationships and yield measurable outcomes. For more information, visit www.leveragecc.pt.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
50 - 249
Employees
2018
Year Founded
Services
Focus
Industries
Clients
Services Provided
40% Customer Support Outsourcing
15% Customer Success Program Design
10% Help Center & Knowledge Base Development
10% Voice of Customer (VoC) Programs
15% Live Chat & Chatbot Implementation
10% Support Technology Implementation (Zendesk, Intercom, Freshdesk)
About the Team
OUR STORY
Founded in 2018, Leverage Contact Center is an international outsourcing company specializing in Contact Center and Customer Experience (CX) solutions, operating in Portugal and Angola. Committed to enhancing clients' businesses across Europe, Africa, and beyond, Leverage offers efficient, results-driven services. They have developed an integrated ecosystem optimizing human and material resources, focusing on quality, continuous improvement, and operational efficiency. Their agile and flexible work model ensures tailored, competitive solutions, supported by experienced professionals skilled in contact center management, process automation, CX consultancy, and training. Serving diverse sectors such as banking, insurance, utilities, telecommunications, and healthcare, they provide flexible service models and multilingual omnichannel support. Leveraging advanced technology and AI platforms, Leverage transforms interactions into competitive advantages and impactful insights for clients.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr