The Jill Raff Group

The Jill Raff Group assists entrepreneurs, restaurants, and hotels focused on customer satisfaction in fostering a culture that consistently provides a Celebrity Customer Experience ™. This approach aims to decrease employee turnover while boosting revenue, ratings, and repeat clientele. We implement our effective, proprietary 7 Ingredient Customer Experience Transformation process to achieve remarkable outcomes for our clients. Meet Jill: With over 30 years of experience in customer service, Jill Raff began her journey working alongside her parents, who managed McDonald’s #150. She internalized Ray Kroc’s customer service philosophy, which is fundamental to the over 37,800 McDonald’s locations. Jill pursued her passion for fashion design, leading her to work in New York, Italy, and Hong Kong. She speaks five languages, trained as a chef at Le Cordon Bleu in Paris, became a distinguished food stylist, and collaborated with renowned brands like Harrods, Michelin-starred Ristorante Guido, Godiva, Food and Wine Magazine, The Oprah Magazine, Good Morning America, and The Today Show. Additionally, Jill has closed over $22 million in real estate transactions and holds licenses in New York and Texas. Today, she leverages her extensive experience as a high-level consultant for companies aiming to create a 5-star customer experience.