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IntouchCX

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Overview

$50,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10000+

Employees

2000

Year Founded

ABOUT INTOUCHCX

Where Dreamers Meet Doers

IntouchCX is a worldwide customer experience management firm that focuses on providing outsourced support, sales, and technical services across a variety of industries. Established in Winnipeg, Canada, IntouchCX has evolved into a significant player in the business process outsourcing (BPO) sector, collaborating with many of the top global brands in domains such as fintech, retail, and technology. The company is recognized for its dedication to innovation, employing advanced technologies like AI and automation to deliver outstanding customer experiences. IntouchCX places a strong emphasis on data-driven strategies, personalized interactions with customers, and utilizing advanced analytics to enhance performance and foster client success. Operating on a global scale, it has a network of delivery centers situated throughout North America, Central America, the Caribbean, and Asia. This worldwide presence enables the company to provide multilingual support and cater to clients across different time zones, ensuring round-the-clock service. IntouchCX values a culture of inclusivity and employee engagement, creating an environment that supports individual growth and skill development. This commitment to its people, alongside its technological capabilities and expertise, allows IntouchCX to consistently surpass customer expectations and assist businesses in fostering stronger, more loyal customer relationships.
LANGUAGES SPOKEN
EnglishFrench
HIGHLIGHTS

$50,000+

Min Project Size

< $25/hr

Avg Hourly Rate

10000+

Employees

2000

Year Founded

Services
Focus
Industries
Clients
Services Provided
80% Customer Support Outsourcing
20% Escalation Management Process Design
100% Content Moderation Services
100% Sales Development Representative (SDR) Services

About the Team

OUR STORY
Our company thrives on a clear purpose that inspires us daily to support both our clients and each other with dedication. While we pursue ambitious growth, we remain true to our core values, which shape our vibrant culture and collaborations. Operating in a dynamic and evolving landscape, we embrace innovation and challenge conventions boldly, seeking unique solutions. Our commitment to excellence drives us to consistently outperform competitors, recognizing that our success is intertwined with that of our clients through deep understanding of their business environments. Unified by diversity and an inclusive culture across our global campuses, we prioritize well-being in all aspects of work. As leaders, we foster development and empower teams to take initiative, learn, and evolve collaboratively.

Projects & Clients

Project Size & Rate
Minimum Project Size

$50,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

360 Main Street

Winnipeg, Manitoba, Canada R3C 4T3
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