Hotel QA
For Hotel QA
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Overview
$1,000+
Min Project Size
2 - 9
Employees
2023
Year Founded
ABOUT HOTEL QA
Independent Hotel Call Center
Hotel QA focuses on delivering high-quality call center solutions specifically for independent hotels. Our offerings encompass overflow handling, overnight support, and 24/7 reservation management, guaranteeing that every booking opportunity is captured. Our team is highly trained in the top Property Management Systems (PMS) utilized by independent hotels, along with various integrations, guest messaging platforms, and door lock systems. Utilizing AI-driven tools, we effectively manage frequently asked questions, resolve guest issues, and provide technical assistance while maintaining outstanding customer service. Hotel QA ensures that independent hotels can provide their guests with a smooth and exceptional experience at all times.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
2 - 9
Employees
2023
Year Founded
Services
Focus
Industries
Clients
Services Provided
33% Customer Support Outsourcing
33% IT Helpdesk & Support Services
25% Emergency Services
9% Security & Surveillance Services
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Locations
Headquarters
22935 collridge dr
Tampa, Florida, United States 33647