Helplama
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2016
Year Founded
ABOUT HELPLAMA
Fully Managed Customer Support
We offer expert and vetted live chat, email, and voice support agents based in the US who will act as a seamless extension of your internal team. This is our Dedicated Customer Support as a Service.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2016
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
HelpLama has played a crucial role in enhancing our customer service, particularly through chat support, which has greatly benefited our modern furniture e-commerce business. Their prompt responses to pre-purchase inquiries via chat have driven a significant improvement in our conversion rates, increasing them by 5%, from 10% to 15%. This growth underscores the direct impact of HelpLama's expertise and effectiveness on our overall success. Their knowledgeable team and efficient support have been vital in delivering exceptional service, helping us engage customers more effectively and strengthen our market position.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
340 S Lemon Ave Walnut
Walnut, California, United States 91789