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Empire Outsourcing

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Overview

< $25/hr

Avg Hourly Rate

10 - 49

Employees

2014

Year Founded

ABOUT EMPIRE OUTSOURCING

Bilingual Spanish - English Call center and BPO

Empire Outsourcing is a leading provider of outsourcing services that assists businesses in optimizing their operations, cutting costs, and improving customer experiences. With expertise in various services such as customer support in English and Spanish, technical assistance, virtual help, lead generation, and back-office solutions, Empire Outsourcing enables companies to streamline processes and concentrate on growth. The firm utilizes a global talent pool, offering skilled professionals from around the world to create customized outsourcing solutions that cater to the specific needs of each client. Committed to excellence, Empire Outsourcing ensures that all services are performed to the highest standards through thorough training, ongoing development, and stringent quality assurance measures. Whether organizations require round-the-clock customer support, specialized technical services, or administrative help, Empire Outsourcing offers flexible and scalable solutions suitable for both small startups and large corporations. By incorporating cutting-edge technologies and automation tools, Empire Outsourcing increases operational efficiency and enhances customer interactions. Its customer-focused approach builds strong relationships, guaranteeing that clients receive personalized service and results that surpass their expectations. For companies aiming to boost efficiency, lower operating costs, and tap into a diverse global workforce, Empire Outsourcing stands as a reliable partner that delivers outstanding value.
LANGUAGES SPOKEN
English
HIGHLIGHTS

< $25/hr

Avg Hourly Rate

10 - 49

Employees

2014

Year Founded

Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
100% Outbound Lead Generation
56% Technical Assistance
44% Business Process Outsourcing

About the Team

OUR STORY
Empire Outsourcing approaches the outsourcing industry with passion and dedication, viewing it as a growth journey involving customer acquisition, retention, and service excellence. They provide diverse call center services, from lead generation and technical support to data management and administrative tasks, aiming to enhance customer satisfaction and engagement. Recognizing the transformative power of strategic customer service campaigns, Empire Outsourcing focuses on boosting client retention and attracting new customers, thereby strengthening brand reputation. With fast, cost-effective strategies and multi-channel support including phone, live chat, email, and social media, they prioritize trust and successful partnerships. Their mission is to improve partners' businesses by delivering exceptional customer experiences, blending technology with human ingenuity, with a vision to lead globally in customer experience solutions.

Projects & Clients

Project Size & Rate
Average Hourly Rate

< $25/hr

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