EMAYA
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Overview
50 - 249
Employees
2010
Year Founded
ABOUT EMAYA
BPO and Contact Center Solutions
EMAYA is an outsourcing firm that specializes in flexible omni-channel support services. Our journey started in 2010 when our founders united their expertise. Each founder brought considerable experience in Contact Center operations, management, and administration, leading to the creation of a new business model. The Get More! approach guarantees client satisfaction by staffing accounts with up to 20% extra personnel, ensuring clients receive more value than they pay for. Furthermore, EMAYA aims to foster a collaborative partnership for growth by actively involving clients in all aspects of the services they utilize. We are dedicated to our clients' success, providing top-notch tools, facilities, and skilled peers to deliver the highest quality outcomes. We consider ourselves partners rather than mere providers, which reflects our commitment to achieving results. Our success hinges on our clients' success, as their growth directly translates to our growth.
Languages Spoken
English
HIGHLIGHTS
50 - 249
Employees
2010
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Customer Support Outsourcing
50% Business Process Outsourcing
About the Team
OUR STORY
Founded in 2015 by three seasoned experts in Contact Center operations and management, our company was born from a shared vision to empower businesses by unlocking the rich talent pool in Latin America. We specialize in both traditional BPO services, including Collections and Technical Support, and innovative offerings like Talent as a Service. Committed to excellence, we invest extensively in recruiting top talent, leveraging advanced tools, and maintaining state-of-the-art facilities and streamlined processes. More than just a service provider, we view ourselves as a committed partner dedicated to our clients' success, recognizing that our achievements are intrinsically linked to theirs.