Daktela is an all-encompassing application designed to elevate AI-driven customer service by automating up to 90% of customer interactions, thereby enhancing efficiency and streamlining operator tasks. Trusted by over 28,000 professionals, it offers a 24/7 AI chatbot that manages numerous simultaneous conversations, tracks orders, and updates accounts in real-time, escalating to live agents only when necessary. The platform unifies communication channels—including voice calls, live chat, email, and social media—providing agents with real-time insights and AI support. Daktela ensures 100% FCA compliance and supports over 1,500 users worldwide with a secure, auditable cloud solution. Its intelligent features like sentiment analysis and predictive routing empower businesses to maintain quality interactions while scaling globally across 27+ countries.