Daktela UK

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Overview

10 - 49

Employees

2005

Year Founded

ABOUT DAKTELA UK

One App for all your Customer Communications

Daktela is a comprehensive contact center solution designed specifically for small and mid-sized businesses. Our platform integrates phone, email, SMS, web chat, and social media into a single tool to enhance the omnichannel customer experience. We offer a combination of virtual PBX, omni-channel contact center technology, real-time analytics, integrated CRM, and helpdesk features, all within one platform that boasts a robust API to help companies boost productivity and improve customer interactions. Daktela also provides integrated global voice services, SMS messaging, and DID numbers from over 70 countries. We pride ourselves on our award-winning 24/7 customer support. Over 600 clients worldwide, including T-Mobile, Dial Telecom, Metlife, Notino, Benestra, and GLS, have adopted the Daktela solution.

Languages Spoken

English

HIGHLIGHTS

10 - 49

Employees

2005

Year Founded

Services

Focus

Industries

Clients

Services Provided

34% Customer Support Outsourcing

33% IT Helpdesk & Support Services

33% Telecommunication Services

About the Team

OUR STORY

Daktela is an all-encompassing application designed to elevate AI-driven customer service by automating up to 90% of customer interactions, thereby enhancing efficiency and streamlining operator tasks. Trusted by over 28,000 professionals, it offers a 24/7 AI chatbot that manages numerous simultaneous conversations, tracks orders, and updates accounts in real-time, escalating to live agents only when necessary. The platform unifies communication channels—including voice calls, live chat, email, and social media—providing agents with real-time insights and AI support. Daktela ensures 100% FCA compliance and supports over 1,500 users worldwide with a secure, auditable cloud solution. Its intelligent features like sentiment analysis and predictive routing empower businesses to maintain quality interactions while scaling globally across 27+ countries.

Portfolio

Social networks

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Daktela Facebook Messenger is a distinctive communication channel that should be integrated into any contemporary contact center. It facilitates a swift and straightforward connection between your Facebook users and Daktela's contact center agents. Customers can reach out to your business through private messages on Facebook Messenger, which are then managed by an operator according to established priorities and routing strategies. With 1.5 trillion active users, WhatsApp is one of the most popular communication platforms available today. Its mobile-friendly interface allows customers to communicate with one another and with businesses directly from their phones, accessible in over 180 countries. Daktela helps you connect with your customers on an even deeper level.

Web chat

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Daktela Webchat offers an easy and efficient solution for incorporating chat functionalities into your website or online store. Agents can manage incoming chats within the Daktela application just like any other communication channel. The web chat can be easily customized to align with your website's aesthetics. You can modify welcome messages, colors, or choose from a selection of predefined styles. If you want even more customization, our developer library allows you to create your own chat box. In the chat queue, you can designate a reason status code that is selected at the end of each chat session. This information helps you assess the most frequent types of inquiries and draw relevant conclusions. Agents can see in real-time which webpage initiated the chat and can track all clicks and URL changes, enabling them to respond appropriately and adjust their replies.

Helpdesk / ticketing

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Daktela Helpdesk is a multi-channel support application featuring a contemporary web interface for efficiently handling customer inquiries and internal corporate tasks. Customers can submit requests through various channels, including phone, email, web chat, SMS, and social media. Daktela Helpdesk intelligently manages these requests while ensuring a transparent communication history for each customer.