Daktela UK
For Daktela UK
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Overview
10 - 49
Employees
2005
Year Founded
ABOUT DAKTELA UK
One App for all your Customer Communications
Daktela is a comprehensive contact center solution designed specifically for small and mid-sized businesses. Our platform integrates phone, email, SMS, web chat, and social media into a single tool to enhance the omnichannel customer experience. We offer a combination of virtual PBX, omni-channel contact center technology, real-time analytics, integrated CRM, and helpdesk features, all within one platform that boasts a robust API to help companies boost productivity and improve customer interactions. Daktela also provides integrated global voice services, SMS messaging, and DID numbers from over 70 countries. We pride ourselves on our award-winning 24/7 customer support. Over 600 clients worldwide, including T-Mobile, Dial Telecom, Metlife, Notino, Benestra, and GLS, have adopted the Daktela solution.
Languages Spoken
English
HIGHLIGHTS
10 - 49
Employees
2005
Year Founded
Services
Focus
Industries
Clients
Services Provided
34% Customer Support Outsourcing
33% IT Helpdesk & Support Services
33% Telecommunication Services
About the Team
OUR STORY
Daktela is an all-encompassing application designed to elevate AI-driven customer service by automating up to 90% of customer interactions, thereby enhancing efficiency and streamlining operator tasks. Trusted by over 28,000 professionals, it offers a 24/7 AI chatbot that manages numerous simultaneous conversations, tracks orders, and updates accounts in real-time, escalating to live agents only when necessary. The platform unifies communication channels—including voice calls, live chat, email, and social media—providing agents with real-time insights and AI support. Daktela ensures 100% FCA compliance and supports over 1,500 users worldwide with a secure, auditable cloud solution. Its intelligent features like sentiment analysis and predictive routing empower businesses to maintain quality interactions while scaling globally across 27+ countries.
Locations
Headquarters
Cheshire West Employment Park Office 18 Minerva Avenue
Chester, England, United Kingdom CH1 4QN
Headquarters
Winnersh Triangle Building 220 Wharfedale Rd RG41 5TP
Winnersh, England, United Kingdom RG41 5TP
