
Cynergy BPO
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Overview
2 - 9
Employees
2023
Year Founded
ABOUT CYNERGY BPO
We source. You Decide
Cynergy BPO specializes in onshore, nearshore, and offshore business process outsourcing solutions. As a global outsourcing advisory firm, we aim to elevate the standards of BPO. Founded by industry leaders John Maczynski and Ralf Ellspermann, we link businesses with top-tier call center and back-office service providers, creating customized solutions that go beyond traditional BPO relationships.
Our focus is on forming long-term, strategic partnerships that enhance operational efficiency, improve customer service, and promote sustainable growth, rather than providing temporary solutions. With our vast experience and strong global network, Cynergy BPO delivers unmatched service quality and innovation, setting a new standard for effective outsourcing. We prioritize partnerships, innovation, and lasting value over mere outsourcing.
LANGUAGES SPOKEN
English
HIGHLIGHTS
2 - 9
Employees
2023
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
60% Business Model Design & Validation
40% Operational Process Consulting
About the Team
OUR STORY
With over 37 years in the global Business Process Outsourcing (BPO) industry, John planned a well-deserved semi-retirement after holding multiple executive roles. Yet fate intervened when Ralf, whom John met in 2005 during a visit to the Philippines representing a leading contact center outsourcing firm, proposed an innovative business model. Their enduring professional relationship inspired the creation of Cynergy BPO, a venture grounded in their combined expertise. Beyond a typical enterprise, Cynergy BPO embodies a mission: to leverage their extensive knowledge acquired from working with top global brands to assist companies in successfully navigating the complexities of contact center and BPO landscapes worldwide.