Customer Umbrella
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2021
Year Founded
ABOUT CUSTOMER UMBRELLA
We make businesses better.
Customer Umbrella is an international company that specializes in outsourcing customer service, particularly for the gaming sector. Originally established in Varna, Bulgaria, it now operates in over 20 countries, offering support in more than 60 languages to over 150 clients around the globe. Our consultants are adept at managing various types of inquiries quickly and effectively through all communication channels. By outsourcing to Bulgaria, companies can reduce their costs by 40-50% without sacrificing quality. "If talking gently to plants encourages their growth, think about the positive impact of speaking kindly to people."
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
250 - 999
Employees
2021
Year Founded
Services
Focus
Industries
Clients
Services Provided
50% Customer Support Outsourcing
50% Business Process Outsourcing
About the Team
OUR STORY
Our Narrative Customer Umbrella was established to bridge the gap between gaming companies and their players by offering genuine human support. Operating in over 24 countries and providing services in more than 60 languages, we ensure prompt, compassionate, and secure service across various platforms. 🎯 Vision: To be the leading global partner in multilingual gaming support. 💪 Mission: To safeguard brands and empower individuals through dependable, people-focused customer service. 💼 Values: Integrity, Empathy, Excellence, Innovation, Unity. We go beyond support — we foster enduring relationships.
TEAM PHOTOS
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr
Locations
Headquarters
ul. "Tsanko Tserkovski" 7
Varna, Varna, Bulgaria 9023
Headquarters
Sansad Marg 110001
New Delhi, Delhi, India 110001
Headquarters
Av. Paulista Bela Vista 01310
Bela Vista, Sao Paulo, Brazil 01310
Headquarters
Roxas Boulevard
Headquarters
Mithat Enç Street 27090