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Call Center Services International

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Overview

$100,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2008

Year Founded

ABOUT CALL CENTER SERVICES INTERNATIONAL

Nearshore Staffing and AI Automation Solutions

Call Center Services International (CCSI) focuses on providing affordable contact center solutions that support performance objectives while lowering labor and operational expenses. CCSI's staffing solutions are based in Mexico, featuring a bilingual (English/Spanish) team that is professional, results-oriented, and culturally compatible with the U.S., allowing for smooth integration with your operations. Our AI offerings, such as Virtual Agents, Compliance Monitoring, Payment Processing, and Document Processing, boost efficiency and enhance customer engagement.

Languages Spoken
EnglishSpanish
HIGHLIGHTS

$100,000+

Min Project Size

< $25/hr

Avg Hourly Rate

1000 - 9999

Employees

2008

Year Founded

Services
Focus
Industries
Clients
Services Provided
38% Customer Support Outsourcing
12% Live Chat & Chatbot Implementation
30% Custom AI Chatbot Development
20% AI-Powered Document Processing

About the Team

OUR STORY
What Distinguishes Us Nearshore Excellence with a Local Touch Our team in Mexico reflects your U.S. operations in terms of culture, time zone, and performance, providing a nearshore solution that aligns with your strategic goals. Scalable Solutions, Exceptional Support From bilingual professionals to state-of-the-art facilities, we offer all the necessary resources to quickly and confidently establish and expand your Nearshore center. Leadership Focused on Success in Mexico We provide hands-on leadership to ensure seamless operations and tangible results, employing proven strategies to ensure success. Frequently Asked Questions Do you adhere to relevant regulations (e.g., GDPR, HIPAA)? At CCSI, we uphold strict compliance with leading industry standards and certifications to ensure data security, privacy, and ethical conduct. Our organization complies with SOC 2 Type II, ISO 27000, PCI DSS, HIPAA, and FDCPA. Additionally, CCSI is NMSDC Certified, reflecting our commitment to supplier diversity. We are also proud members of esteemed industry associations such as ACA International, RMAi, MBA, and HFMA, which reinforces our dedication to best practices and ongoing improvement. Frequently Asked Questions Do you adhere to relevant regulations (e.g., GDPR, HIPAA)? At CCSI, we uphold strict compliance with leading industry standards and certifications to ensure data security, privacy, and ethical conduct. Our organization complies with SOC 2 Type II, ISO 27000, PCI DSS, HIPAA, and FDCPA. Additionally, CCSI is NMSDC Certified, reflecting our commitment to supplier diversity. We are also proud members of esteemed industry associations such as ACA International, RMAi, MBA, and HFMA, which reinforces our dedication to best practices and ongoing improvement. Do you adhere to relevant regulations (e.g., GDPR, HIPAA)?

Projects & Clients

Project Size & Rate

Minimum Project Size

$100,000+

Average Hourly Rate

< $25/hr

Locations

Headquarters

5405 Morehouse Drive

San Diego, California, United States 92121
Headquarters

Blvd. Agua Caliente 4558 C-1, Aviacion 22014

Tijuana, Baja California, Mexico 22014
Headquarters

Avenida Universidad 13021, Parque Internacional Industrial Tijuana 22427

Tijuana, Baja California, Mexico 22427
Headquarters

93 Avenida Paseo de la Reforma 06030

Mexico City, Mexico City, Mexico 06030
Headquarters

99 Avenida Paseo de la Reforma 06030

Mexico City, Mexico City, Mexico 06030
Headquarters

1586 Avenida de las Américas 44610

San Luis Potosi, San Luis Potosi, Mexico 44610
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