Apello
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Overview
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
1934
Year Founded
ABOUT APELLO
Leader in Live Answering Service
Apello has been offering professional communication services for more than 75 years. During this period, the company has helped clients develop communication solutions and processes that boost business, lower costs, and significantly improve customer service capabilities. They take pride in delivering top-notch communication services around the clock, every day of the year.
Languages Spoken
English
HIGHLIGHTS
$1,000+
Min Project Size
< $25/hr
Avg Hourly Rate
10 - 49
Employees
1934
Year Founded
Services
Focus
Industries
Clients
Services Provided
100% Customer Support Outsourcing
About the Team
OUR STORY
Apello stands out in the live answering service industry through its meticulous three-pronged approach emphasizing quality, continuous improvement, and efficiency. With a dedicated full-time quality assurance team, they rigorously evaluate each operator weekly against a detailed 25-point standard, incentivizing excellence. Operators undergo thorough initial and monthly training to maintain top-tier performance. Leveraging advanced staffing software, Apello ensures prompt call responses, answering 80% within just 30 seconds. Beyond professional precision, Apello is committed to supporting clients' work-life balance by managing calls with utmost professionalism, treating each inquiry as valuable. Their tailored delivery options and proactive techniques not only enhance client satisfaction but also significantly increase message capture, maximizing value for businesses that rely on them.
Projects & Clients
Project Size & Rate
Minimum Project Size
$1,000+
Average Hourly Rate
< $25/hr