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AFS Business Solutions

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Overview

50 - 249

Employees

1984

Year Founded

ABOUT AFS BUSINESS SOLUTIONS

Arkansas Call Center Agency

A place where incredible things happen! At AFS Business Solutions, we prioritize our role as the communicator for our clients' potential customers. We take pride in representing our clients and their brands, recognizing that first impressions are crucial in today's market. We focus on clients who need specialized inbound and outbound communication services, leaving the typical “just name and number” tasks to conventional call centers. Whether we serve as your primary contact or handle overflow and after-hours calls, we are confident in our ability to provide the level of support and dedication your company deserves. We genuinely consider ourselves an extension of our clients, and unlike many call centers, we encourage our clients to be involved in the training of our agents and customer service representatives, at any level they choose. We are not your typical call center; we adapt our business to meet our customers' needs and preferences, which is reflected in our services. At our core, we are problem solvers, allowing your brand to concentrate on what truly matters – growing your business. Let us create a tailored package for you today. #WeCanAnswerThat

Languages Spoken
English
HIGHLIGHTS

50 - 249

Employees

1984

Year Founded

Services
Focus
Industries
Clients
Services Provided
85% Customer Support Outsourcing
15% Live Chat & Chatbot Implementation

About the Team

OUR STORY
AFS Business Solutions, established in 1981 as Answer Fort Smith Inc., has evolved from a small telephone answering and paging service into a multifaceted communication center serving over 500 clients. With a strong emphasis on embodying client brands, AFS specializes in inbound and outbound communication, including health and life insurance sales and long-distance moving assistance. Operating 24/7 with highly experienced, licensed agents across the contiguous U.S., AFS prides itself on security compliance and fostering client participation in agent training. The company’s growth led to multiple relocations, culminating in a state-of-the-art facility supporting millions of callers annually. With four decades of commitment, AFS continues to innovate, adapt to technological advances, and strengthen client relationships, proudly serving communities locally and beyond.

Locations

Headquarters

5805 Highway 271 S,

Fort Smith, Arkansas, United States 72908