1840 & Company

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Overview

$10,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2014

Year Founded

ABOUT 1840 & COMPANY

Hire Global Vetted Talent & Teams in 150 Countries

1840 & Company is a worldwide provider of outsourcing and remote staffing based in Overland Park, Kansas, USA. They specialize in business process outsourcing (BPO), recruitment process outsourcing (RPO), and staff augmentation services, assisting businesses in scaling by sourcing qualified talent from over 150 countries. Their services cover various areas including customer support, back-office operations, finance, IT, and sales, enabling clients to cut traditional hiring expenses by as much as 70% through recruitment in cost-effective global locations. Acting as an integrated extension of their clients' HR systems, they handle all aspects from talent acquisition to global compliance and payroll. Prioritizing flexibility, speed, and cost-effectiveness, they help companies of all sizes, from startups to large enterprises, confidently build agile, distributed teams. For more information on how 1840 & Company can enhance your talent acquisition approach, you can schedule a free, no-obligation call on their website. Find out more at www.1840andco.com.

Languages Spoken

EnglishSpanishArabicFrenchItalianGermanHindiPortugueseRomanian

HIGHLIGHTS

$10,000+

Min Project Size

< $25/hr

Avg Hourly Rate

250 - 999

Employees

2014

Year Founded

Services

Focus

Industries

Clients

Services Provided

50% Customer Support Outsourcing

25% Appointment Setting Services

20% Outbound Lead Generation

5% Lead Scoring & Qualification

About the Team

OUR STORY

Founded on principles inspired by the transformative spirit of the Industrial Revolution of 1840, our company is dedicated to revolutionizing your critical growth stages, from seed funding through post-IPO. We believe the best talent can be found and engaged globally, embracing remote work to support ambitious companies scaling efficiently. Diversity and inclusivity are central to our ethos, fostering innovation and competitive edge. Committed to fairness, we ensure equitable compensation aligned with each individual's expertise and contribution. Transparency drives our operations, maintaining clear communication with clients and talent about progress, budgets, and timelines. With a diverse team of over 500 professionals worldwide and relationships with top venture capital and private equity firms, we extend the support of renowned incubators and accelerators

Portfolio

Revamping Groupon Japan's CX by 46%

Unknown

Prior to collaborating with us, Groupon Japan faced challenges with poor customer satisfaction and significant expenses. By leveraging data and analytics from 1840, we achieved a 46% boost in customer satisfaction and annual savings of 23%. This improvement surpasses the cost savings associated with relocating operations from Japan to the Philippines.

Rapid E-commerce Support: 120 Agents in 45 Days

Unknown

Our client, an e-commerce retailer, needed urgent sales and service assistance during a critical sales period but had insufficient workforce management data. The task at hand was to quickly provide 120 agents to cover various channels and then scale down within 60 days. These agents needed to be well-versed in the client's products and able to offer expert consultative support to customers. We encountered strong competition from both the client’s internal team and an established supplier, with only 45 days to recruit, train, and deliver before the scaling down process began. We worked closely with the client to create a staffing solution that fulfilled their needs. To ensure adaptability and efficient use of resources, we implemented an "accordion strategy" for flexible scheduling across multiple locations. To minimize the training period, we revamped the training materials entirely and offered immersive cultural training to enhance customer interactions.

192 Customer Service Reps in 45 Days!

Unknown

Our client, a worldwide e-commerce platform, aimed to hire 200 new associates for their marketplace and 17 for their copy editorial team in preparation for the peak retail season. With a tight 45-day timeline, they sought our assistance to establish a support system incorporating TQM, LEAN, Six Sigma, and COPC standards. Additionally, we implemented methods for capturing customer touchpoint data and conducted in-depth analytics to enhance operational efficiency and customer interactions. By pinpointing the root causes of process inefficiencies and upstream errors, we successfully helped the client onboard 192 customer service representatives within the 45-day period, which mitigated customer dissatisfaction and boosted the client's revenue.

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