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Top Live Chat & Chatbot Implementation Companies

Buying a chat platform such as Intercom, Zendesk, LiveChat or Freshchat is the easy part. Live chat and chatbot implementation companies make it work for your support team: they install the widget, design bot flows that answer common questions and collect details, set routing rules to the right agent or queue, connect chat to your CRM and help desk, and train agents on canned replies and handoffs. Support leaders hire them when chat volume grows, when a first bot frustrates customers, or when they switch platforms.

Compare implementers here on the platforms they are certified in and on the containment and satisfaction results they have measured for past clients.

How this list is built

We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

List of the Best Live Chat & Chatbot Implementation Agencies

  1. NOFOMO.TV GmbH logo
    NOFOMO.TV GmbH
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    NOFOMO.TV is a creative live streaming production company located in Berlin. We blend videography and technology to deliver immersive and interactive experiences for both online and in-person audiences. Our full-service offerings in live streaming and video production enable organizations to elevate

    Highlights

    2-9

    Employees

    Berlin, Berlin, De

    Services Provided
    100% Live Chat & Chatbot Implementation
    AI Summary

    “NOFOMO.TV GmbH is a Berlin-based creative live streaming and video production company delivering immersive, interactive experiences for online and in-person audiences across diverse industries.”

  2. Chatim logo
    Chatim
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    Chatim is a comprehensive customer engagement platform designed to help businesses interact with website visitors as soon as they arrive. With real-time live chat, your team can instantly address inquiries, foster trust through personalized engagement, and turn casual visitors into dedicated custome

    Highlights

    2-9

    Employees

    Services Provided
    30% Customer Support Outsourcing
    70% Live Chat & Chatbot Implementation
    AI Summary

    “Chatim is a versatile customer engagement platform offering real-time live chat, customizable AI chatbots, and multi-channel communication to enhance visitor interaction and support efficiency.”

  3. TalkAgent logo
    TalkAgent
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    TalkAgent is the perfect solution for all your outsourcing needs. We cater to a vast array of clients globally, providing non-voice customer support alongside IT management services, including 24/7 call center operations, live chat support, email assistance, and back office outsourcing. In essence,

    Highlights

    < $25/hr

    Avg Hourly Rate

    50-249

    Employees

    Services Provided
    40% Customer Support Outsourcing
    60% Live Chat & Chatbot Implementation
    AI Summary

    “TalkAgent is a leading BPO provider offering global outsourcing solutions including non-voice customer support, IT management, and 24/7 call center operations with advanced technology.”

  4. ANSR Global Corporation Private Limited logo
    ANSR Global Corporation Private Limited
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    ANSR is a leading company in the development and management of distributed teams, optimizing your workforce, and integrating international talent. Our Global Teams/EOR model provides a flexible, subscription-style approach that minimizes the risks associated with managing global teams.

    Highlights

    $1,000+

    Min Project Size

    $25-49/hr

    Avg Hourly Rate

    250-999

    Employees

    Dallas, Texas, Us

    Services Provided
    50% Change Management Consulting
    50% Live Chat & Chatbot Implementation
    AI Summary

    “ANSR Global Corporation Private Limited delivers expert business and change management consulting, IT managed services, and global workforce solutions, enabling efficient distributed teams and enhanced customer support.”

  5. AJ Studios logo
    AJ Studios
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    AJ Studios is a company that provides event services, including DJ/MC, photography, videography, and photo booths. Conveniently situated in Monroe Township, close to NJPK 8A, we also specialize in personal and corporate photography and videography, offering services like executive and group portrait

    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    2-9

    Employees

    Monroe Township, New Jersey, Us

    Services Provided
    50% Corporate Photography
    50% Live Chat & Chatbot Implementation
    AI Summary

    “AJ Studios offers comprehensive event services including DJ/MC, photography, videography, and photo booths, specializing in personal and corporate visual media production near Monroe Township, NJ.”

  6. D.C. Corporate Video logo
    D.C. Corporate Video
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    At D.C. Corporate Video, we focus on creating top-notch, captivating content that enables businesses to share their narratives. We see each project as a partnership, which is why we pay close attention to our clients and provide the insights needed to create an outstanding video. Whether it's corpor

    Highlights

    $1,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    50-249

    Employees

    Washington, District Of Columbia, Us

    Services Provided
    50% Corporate Photography
    50% Live Chat & Chatbot Implementation
    AI Summary

    “D.C. Corporate Video specializes in producing high-quality corporate videos, including interviews, promotional content, live events, and training materials, emphasizing client collaboration and tailored storytelling.”

  7. Whatsflow.app logo
    Whatsflow.app
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    Whatsflow is designed to facilitate the sending of WhatsApp messages, from automated replies to large-scale campaigns. Our WhatsApp Business Solutions platform enables you to connect with customers, finalize sales, and foster enduring relationships directly within WhatsApp. You can easily send bulk

    Highlights

    $1,000+

    Min Project Size

    < $25/hr

    Avg Hourly Rate

    2-9

    Employees

    Services Provided
    50% Social Media Marketing
    50% Live Chat & Chatbot Implementation
    AI Summary

    “Whatsflow.app offers a comprehensive WhatsApp Business platform featuring bulk messaging, live chat, team collaboration, and no-code chatbots to streamline customer communication and sales.”

  8. HiveSourced logo
    HiveSourced
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    HiveSourced is a dedicated web design agency that caters specifically to therapy clinics. We fuse creativity with practicality in our website designs, making sure they represent your clinic's values and facilitate appointment bookings for visitors. In addition to eye-catching designs, we provide ext

    Highlights

    $1,000+

    Min Project Size

    $50-99/hr

    Avg Hourly Rate

    2-9

    Employees

    Chicago, Illinois, Us

    Services Provided
    30% Search Engine Optimization (SEO)
    15% Content Marketing Strategy
    5% Other Digital Marketing
    50% Live Chat & Chatbot Implementation
    AI Summary

    “HiveSourced specializes in web design, SEO, content marketing, and customer support for therapy clinics, delivering tailored digital solutions that enhance online presence and client engagement.”

  9. RingHouse logo
    RingHouse
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    RingHouse develops advanced communication systems for small to medium-sized businesses, utilizing tailored AI voice technology. We assist companies in capturing all incoming calls, optimizing their operations, and delivering seamless customer experiences.

    Highlights

    $5,000+

    Min Project Size

    2-9

    Employees

    Services Provided
    33% Custom AI Chatbot Development
    17% AI Agent & Multi-Agent System Development
    50% Live Chat & Chatbot Implementation
    AI Summary

    “RingHouse creates AI-driven communication solutions for small to medium businesses, enhancing call management and operational efficiency to improve overall customer experience.”

  10. U
    UmbracoSupport
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    Receive dependable, expert Umbraco support for just £60 per hour—without any hidden charges or compromises. Whether you're working with older versions or require immediate assistance, our skilled team provides quick, secure, and scalable solutions.

    Highlights

    $50-99/hr

    Avg Hourly Rate

    2-9

    Employees

    Bournemouth, England, Gb

    Services Provided
    50% Custom Web Application Development
    50% Live Chat & Chatbot Implementation
    AI Summary

    “UmbracoSupport offers reliable, expert Umbraco CMS support at £60 per hour, delivering secure, scalable solutions swiftly for all versions without hidden fees or compromises.”

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Buyer's guide

Hiring Live Chat & Chatbot Implementation companies

What the work covers, how to judge a partner and what drives the price.

What live chat and chatbot implementation covers

A typical project maps the questions customers ask most, from order status and password resets to pricing and booking, and decides which can be answered by a bot, which need a human, and how the handoff works without making customers repeat themselves. The implementer then configures the platform: widget placement and targeting, business hours, queues and skills-based routing, pre-chat forms, bot flows or an AI agent trained on your help center, and integrations with Shopify, Salesforce, HubSpot or your order system.

Projects are usually fixed-scope setups or migrations from one platform to another, followed by an optimization retainer. Ongoing work includes reviewing transcripts, rewriting flows that fail, adding languages and channels such as WhatsApp or Messenger, and reporting on deflection, first response time and CSAT.

Some firms also provide the chat agents themselves, which suits companies without an in-house support team.

Chapter 1 of 3
FAQ

Live Chat & Chatbot Implementation FAQs

Short answers to what buyers ask before hiring a Live Chat & Chatbot Implementation company.

Question not covered? Ask our team

A live chat and chatbot implementation company sets up chat software for your website and messaging channels, builds bot flows, configures routing to human agents and integrates chat with your CRM and help desk. It then tunes the bot by reviewing transcripts and reports on resolution and satisfaction.

Chatbot implementation is billed as a fixed setup fee, hourly work or a monthly optimization retainer, with platform licenses paid separately. Many firms on Edverise have no minimum, and most others start at $1,000 to $5,000. Integrations, languages and AI agent training raise the cost.

Chatbot implementation configures an existing platform such as Intercom or Zendesk and its bot tools, while custom chatbot development builds a bot from code or language models for needs those platforms cannot meet. Implementation is faster and cheaper, while custom development suits unusual workflows or deep system access.

A basic chat widget with routing can be live quickly, while a bot that resolves real queries takes longer. Phases include transcript analysis, flow design, configuration, integration, testing with real questions and agent training. Integrations with order or billing systems and approvals on bot answers usually take the most time.

Business services, IT and software, financial services, healthcare, ecommerce and consumer brands are the most common clients of implementers in this listing. Ecommerce uses chat for order and returns questions, while finance and healthcare need strict rules about what a bot may answer.

Live chat and chatbot implementation firms on Edverise are concentrated in Chicago, Lahore, Los Angeles, Miami and Toronto. Since setup is done remotely inside the chat platform, platform certification matters more than location.

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