Top Customer Experience (CX) Strategy Firms

Customer experience (CX) strategy consultants work out why customers stay, complain or leave, and redesign the journeys that drive those outcomes. Typical work includes customer research and journey mapping, voice of the customer programs built on NPS, CSAT and effort surveys, service blueprints that connect front-line moments to back-office processes, and a roadmap that ties fixes to retention and revenue. Firms hire them when churn rises, scores slide or a new CRM or contact center platform needs a design.

Compare the consultancies below on what they changed for past clients, not the maps they drew: ask for measured gains in retention, effort or cost to serve. Check that they pair research with operations and technology skills.

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We evaluate companies on verified profile data: services, pricing, locations, and portfolio. Client reviews are being collected. We may earn a fee for some placements. How we rank and verify

1,504 Companies

List of the Best Customer Experience (CX) Strategy Agencies

Expert Witness Insights
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Expert Witness Insights (EWI) is a marketing platform enhanced by AI, specifically designed for expert witnesses, forensic consultants, and litigation support professionals looking to expand their practices in the legal markets of the US, UK, Australia, and Canada. Established in 2025, EWI functions
Highlights
$50-99/hr
Avg Hourly Rate
2-9
Employees
New Delhi, Delhi, In
Services Provided+1 Services
10% AI Strategy & Roadmap Consulting
23% Generative AI
33% Search Engine Optimization (SEO)
20% Business Model Design & Validation
AI Summary
“Expert Witness Insights is an AI-driven marketing platform connecting expert witnesses and forensic consultants with attorneys across multiple legal markets, enhancing visibility and proactive engagement.”
TWE Solutions
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TWE Solutions, Inc. offers advanced IT and cybersecurity services that assist businesses in aligning their technology with their strategic objectives. We focus on co-managed IT services, network security, cloud migration, and modernizing infrastructure—all aimed at enhancing scalability, stability,
Highlights
$10,000+
Min Project Size
$150+/hr
Avg Hourly Rate
10-49
Employees
Burbank, California, Us
Services Provided+1 Services
33% Cloud Consulting & SI
23% Managed IT Services
10% Cybersecurity Assessments & Hardening
14% Customer Experience (CX) Strategy
AI Summary
“TWE Solutions, Inc. delivers comprehensive IT and cybersecurity services including co-managed IT, cloud migration, and network security, ensuring scalable, secure, and compliant technology aligned with business goals.”
iTBlueprint Solutions Inc.
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Established in 2004, IT Blueprint caters to clients in British Columbia and across Canada and the United States. We take pride in offering IT solutions that include cloud services and top-tier hardware and software, with effective implementation supported by our dedicated professional services team.
Highlights
10-49
Employees
Vancouver, British Columbia, Ca
Services Provided+1 Services
33% Cloud Consulting & SI
23% Managed IT Services
10% Cybersecurity Assessments & Hardening
20% Operational Process Consulting
AI Summary
“Founded in 2004, IT Blueprint Solutions Inc. delivers customized, scalable IT services, including cloud and hardware solutions, focusing on innovative, tested technologies for government and corporate clients across North America.”
Blue Mantis
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Blue Mantis is a security-focused provider of IT solutions and services, boasting over 30 years of experience in assisting clients with business modernization through the use of advanced technologies such as managed services, cybersecurity, and cloud computing. Based in Portsmouth, New Hampshire, th
Highlights
250-999
Employees
Portsmouth, New Hampshire, Us
Services Provided+2 Services
22% Cybersecurity Assessments & Hardening
12% Managed IT Services
18% Other IT Consulting and SI
15% IT Staff Augmentation
AI Summary
“Blue Mantis delivers IT solutions focused on cybersecurity, managed services, and cloud computing, enabling over 1,500 enterprises to modernize and innovate through automation and strategic technology.”
LeadSoko
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Leadsoko is a premier marketing agency focused on technical excellence, software development, marketing consulting, funnel creation, and customer journey expertise. Their experienced software development team creates tailored solutions, including robust CRM systems and bespoke marketing automation p
Highlights
$1,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
10-49
Employees
Services Provided+2 Services
20% Custom Web Application Development
14% ERP & CRM Development
23% Marketing Funnel Development
10% Digital Strategy
AI Summary
“LeadSoko is a marketing agency specializing in software development, marketing consulting, and data-driven strategies that optimize customer journeys and conversion funnels through tailored CRM and automation solutions.”
Cadastra
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We are a worldwide organization that combines digital marketing services, consulting, and technology. Recognized as an 11-time Great Place to Work, we specialize in areas such as Paid Search, SEO, Programmatic Media, Social Media, e-Commerce, CRM, Business Intelligence, Analytics, and Martech softwa
Highlights
$5,000+
Min Project Size
$100-149/hr
Avg Hourly Rate
250-999
Employees
Sao Paulo, Sao Paulo, Br
Services Provided+5 Services
5% Digital Strategy
7% Social Media Marketing
8% Search Engine Optimization (SEO)
10% Pay Per Click
AI Summary
“Cadastra is a global digital marketing and technology firm offering services in SEO, paid search, social media, e-commerce, analytics, and CRM, partnered with leading tech companies.”
MoogleLabs
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MoogleLabs is a prominent AI and machine learning development firm that focuses on advanced technologies such as Artificial Intelligence, Machine Learning, Blockchain, DevOps, Data Science, and innovative solutions like low-code/no-code development platforms, AI Testing, and Agentic AI. Our goal is
Highlights
$1,000+
Min Project Size
$25-49/hr
Avg Hourly Rate
50-249
Employees
Emeryville, California, Us
Services Provided+11 Services
8% QA & Software Testing
9% Backend Development
8% Custom Web Application Development
1% Code Review & Technical Audits
AI Summary
“MoogleLabs specializes in AI, machine learning, and blockchain solutions, delivering scalable, secure digital transformations that enhance operational efficiency and drive innovation across industries globally.”
Mackman Research
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Founded in 2003, Mackman Research is a niche market research firm that initially focused on financial services and academic institutions. Our early work primarily involved B2B research, customer satisfaction studies, and ethnographic research, leveraging our existing knowledge of these industries an
Highlights
$1,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
Sudbury, Gb
Services Provided
41% Market Research & Competitive Intelligence
9% Customer Experience (CX) Strategy
50% Outbound Lead Generation
AI Summary
“Mackman Research, founded in 2003, specializes in niche market research with expertise in B2B customer satisfaction and ethnographic studies, serving national companies and premium brands.”
Advanced Analytics and Research Lab
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The Advanced Analytics and Research Lab (AAARL) offers cost-effective consulting, contracting, and educational services in analytics. Our mission is to assist organizations in utilizing data and technology to tackle complex challenges, enhance everyday operations, and reach their business objectives
Highlights
$5,000+
Min Project Size
$50-99/hr
Avg Hourly Rate
2-9
Employees
Toronto, Ontario, Ca
Services Provided+1 Services
33% BI & Big Data Consulting & SI
20% Business Model Design & Validation
14% Customer Experience (CX) Strategy
13% Influencer Marketing
AI Summary
“Advanced Analytics and Research Lab delivers expert analytics consulting, subscription-based services, tailored projects, and corporate workshops, empowering organizations with data-driven solutions and insights.”
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Better Boss
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Better Boss is a certified JobTread implementation partner that assists contractors in transforming their businesses within 30 days. We collaborate with a variety of clients, including roofers, home builders, remodelers, general contractors, and specialty trades throughout the United States. We deve
Highlights
$5,000+
Min Project Size
$100-149/hr
Avg Hourly Rate
2-9
Employees
Littleton, Colorado, Us
Services Provided
35% Operational Process Consulting
5% Fundraising & Investor Readiness Consulting
10% Customer Experience (CX) Strategy
50% ERP Consulting and SI
AI Summary
“Better Boss partners with contractors nationwide, delivering tailored JobTread systems and consulting to enhance efficiency, increase revenues, and streamline project management within 30 days.”

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Top Customer Experience (CX) Strategy Firms

List of the Best Customer Experience (CX) Strategy Agencies

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