Top Account Management Companies

Outsourced account management puts trained managers in front of a company's existing customers. Teams onboard new accounts, hold regular check-ins and business reviews, handle escalations, chase renewals, spot upsell openings and keep the CRM accurate, all under the client's brand. Software, services and ecommerce companies buy account management services when sales hires are focused on new logos and existing customers start to churn. Some providers manage platform accounts instead, such as marketplace storefronts or ad accounts.

The firms listed vary widely, so first decide which you need: relationship management for your customers, or management of an online account. Then compare who has worked in your sales model.